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Should i refund shipping on an issue not my fault?

The item showed up as 

May 5, 2017, 9:13 pm Receptacle Blocked BROOKLYN, NY 11213 

 

meaning that there was a vehicle or some other object blocking the mailbox.

 

The item is being returned my way but should i refund seller the entire cost including shipping? Since the item isn't returned yet and way clearly thier fault...

Message 1 of 30
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29 REPLIES 29

Should i refund shipping on an issue not my fault?

I would/have contacted the buyer with the info that the item is coming back and that the USPS notice says receptacle blocked and asked what they wanted to do about it.........and have had one pay the return (it was media) and then the return back. 

Message 2 of 30
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Should i refund shipping on an issue not my fault?

I never refund return shipping when the item comes back to me.  The only responsibility a buyer has is to make sure their address is correct on the payment and to make sure they have a secure location for delivery.   I am not going to be out money because they can not manage to get that right.

 

They might be dead and the mail is piling up in the box.    The PO doesn't just send it back, they make several delivery attempts and if they could not deliver it, then they send it back, usually 15 days.  The buyer had plenty of time to clear the problem and ask the PO for the item.

 

Refund original payment minus ship costs and any restock fee , if you have one.

(*Bleep*)
Message 3 of 30
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Should i refund shipping on an issue not my fault?

 

 Do not give them any money back.

 

If the item shows up, then contact the buyer and tell her you will reship if she pays for the cost of the reship.  If she says no, refund her less the shipping cost. 

Message 4 of 30
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Should i refund shipping on an issue not my fault?


@mojo4prez wrote:

The item showed up as 

May 5, 2017, 9:13 pm Receptacle Blocked BROOKLYN, NY 11213 

 

meaning that there was a vehicle or some other object blocking the mailbox.

 

The item is being returned my way but should i refund seller the entire cost including shipping? Since the item isn't returned yet and way clearly thier fault...


Have you tried to contact the seller by email or phone.

 

There could be a reason, like the person passed away or is in the hospital.

Message 5 of 30
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Should i refund shipping on an issue not my fault?

Brooklyn??

 

"Waddumean no delivery?  Blocked means sqaaadoosh!  Refund shipping?.............

FORGETTABOUTIT"!

Message 6 of 30
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Should i refund shipping on an issue not my fault?

@megadestroyers

 

No offense, that's GREAT...but that should be forgeddaboutit.Smiley Very Happy

 

There's a sign by the bridge in NJ that says that.  At least, there used to be!Smiley Happy

Message 7 of 30
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Should i refund shipping on an issue not my fault?


@megadestroyers wrote:

Brooklyn??

 

"Waddumean no delivery?  Blocked means sqaaadoosh!  Refund shipping?.............

FORGETTABOUTIT"!


@megadestroyers

 

No offense, that's GREAT...but that should be forgeddaboutit.Smiley Very Happy

 

There's a sign by the bridge in NJ that says that.  At least, there used to be!Smiley Happy

 

Sorry something weird just happened with edit!

Message 8 of 30
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Should i refund shipping on an issue not my fault?

Your reply/replies just like Brooklyn, and the city it's in..........

 

So good, it was named twice.  NY, NY!

Message 9 of 30
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Should i refund shipping on an issue not my fault?


@castlemagicmemories wrote:

@megadestroyers wrote:

Brooklyn??

 

"Waddumean no delivery?  Blocked means sqaaadoosh!  Refund shipping?.............

FORGETTABOUTIT"!


@megadestroyers

 

No offense, that's GREAT...but that should be forgeddaboutit.Smiley Very Happy

 

There's a sign by the bridge in NJ that says that.  At least, there used to be!Smiley Happy

 

Sorry something weird just happened with edit!


lol it's actually Fuhgeddaboutit - and it's still there.  There's also one that says Oy Vey

Message 10 of 30
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Should i refund shipping on an issue not my fault?

I............

 

mussbeeouttamyfrigginmind!

 

🗽

Message 11 of 30
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Should i refund shipping on an issue not my fault?

@mojo4prez  This is a USPS postal issue, I would go directly to my local post office with a printout of a screen shot showing that message.  That is such a bogus message.  USPS has been delivering to Brooklyn for a long time so its not the first time a "recepticle" or other obstruction has blocked the USPS delivery ... they have to try again.  Buyer probably knows more about this because they live there.  They too should go to their post office and complain.  Sounds to me like a lazy USPS worker ... come on, local ordinance for recepticles in New York City probably state that they have to be placed such that they DO NOT BLOCK ANYTHING ... the locals would scream and holler if something blocked access to a building or other regularly accessed areas including mail delivery.

So NO, no way would I refund the Buyer because this is a USPS issue pure and simple.  And while I was at my local post office I would be advising them I accept cash for the postage I paid because they were going to eat the cost.

Regards,
Mr. Lincoln - Community Mentor
Message 12 of 30
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Should i refund shipping on an issue not my fault?


@megadestroyers wrote:

Your reply/replies just like Brooklyn, and the city it's in..........

 

So good, it was named twice.  NY, NY!


@megadestroyers

notes Now you've done it...

 

Start spreadin' the news,

I'm leaving today...

 

If I can make it there, I'm gonna make it anywhere...

It's up to you NY, NY!notes

 

I


Message 13 of 30
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Should i refund shipping on an issue not my fault?

Sing it Fran............uh, that would be Mr. Sinatra!

 

 

Message 14 of 30
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Should i refund shipping on an issue not my fault?

How do i refund partial with a hold on the item?

Message 15 of 30
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