Should I accept this return?

[umoraski]

I recently sold a Gold Charm and completely described the size 1.9 centimeters and Weight.  The buyers wife has requested a return stating that they thought it was 1.9 inches and it is too small.  She claims they made a mistake.  I specify no returns, but if there is an error in my description I would.   So should I accept this return because the buyer made a mistake and If I don't, will they leave me  bad feedback?

[slippinjimmy]

If you say no then perhaps they will find another way to get a refund and it could be one where you don't get your charm back. Bad feedback should be the least of your concerns.

[ajs_coins_and_alchemy]

Thats a pricey charm. 

Buyer paid shipping on the initial purchase. Buyer made a mistake and will pay return shipping (if they select an honest reason for return.) 

If you accept the return, they likely pay return shipping, you refund them initial purchase price (minus the initial shipping cost) and you are out nothing except the sale.

You will sell it again. You will make a buyer happy. You will earn good karma points. You'll just sell it again to someone else.

Not telling you to do it, but making a case for why it's not a bad option...

[ajs_coins_and_alchemy]

Just to add to it... i think you were pretty clear in 1.9 centimeters in the title, description, pics with a ruler, and overall size and comparison in pics. If it was 1.9 inches, that would be one THICK chain necklace in your pics.

Sadly, buyers aren't always.....the brightest..... 🤷‍♂️ but oh boy can they be vindictive 👹👹

[duffy4444]

   We've all had an occasion or two where we misread or misunderstood details in a sale. It's a human thing.

   Don't start playing around with the return process in a manner that makes the buyer have a change in attitude that is not in your favor. Specifying "no returns" does not equate to "no refunds". It could easily open the door for the buyer to get refunded in addition to being able to keep the item.

   This sounds like a legitimate and totally understandable mistake on the part of the buyer. It's particularly true if the buyer is in the US, as in this country we are mostly expecting to see measurements in inches, not centimeters. Your listing should have mentioned both measurements in order to avoid English/metric confusion.

   Be a good seller, let the buyer know you understand, and graciously accept the return. There's a much greater chance you'll get the charm back and be able to resell it. Stick to your "no returns" stance and you may receive a justified negative feedback, plus you could lose the item in addition to your payment for it, and lose a good customer.

Cheers, Duffy

[chapeau-noir]

Just take the return - these things happen and if the item sold once, it will sell again (you probably should put the inches measurement, too, not everyone is bright).  Also don't be a prisoner to feedback - it's not a metric.

[femmefan1946]

Get it back and resell it.

It's business not personal.

This may help.

[inhawaii]

It depends what official reason they use when they initiate a return.

Some reasons are considered "remorse" returns.

Some reasons are covered under ebay's MBG (money back guarantee).

I see that you don't accept returns.

That only means you don't have to accept remorse returns.

Yes, if you don't accept the return the buyer will be able to leave you negative feedback if they choose.

Ebay may or may not remove it depending on the circumstaces and the what the feedback says.

[toysaver]

Yes, accept the return and add a picture with a dime to the listing for morons who don't know what a centimeter is.  

[inhawaii]

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@toysaver wrote:

Yes, accept the return and add a picture with a dime to the listing for morons who don't know what a centimeter is.  

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.... and don't forget to send the dime along with the item.

You'll eventually get a maroon who thinks it's included in the sale.   😉

[m60driver]

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@umoraski wrote:

 So should I accept this return because the buyer made a mistake and If I don't, will they leave me  bad feedback?

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Always, always accept a return regardless the reason.  The alternative is often to lose the item and the money.

[gabe101907]

Dont accept a return if you said no returns, you could easily end up like i did were someone did a return  and they ended up with the part and the money, to many crooks out there now.. 

[the_og_surplus]

Accept return, they pay return shipping, you refund only item price and not the shipping, if anything is damaged deduct for damages.

[ckimodog]

@umoraski @gabe101907 

Ebay offers a money back guarantee.  Accept the return and pay for it as well.  Buyers are covered under the money back guarantee and just because you post no returns in your listings, doesn't mean there are no refunds.  You don't want Ebay to step in and do it for you.  It will earn you a defect (demerit) and taint your status as a seller.  Accept the return.  Make sure you have the item item in your possession before your refund as well.  Sorry...it happens. 

[umoraski]

I decided to accept the return.  I did get advice from Ebay.  The buyer claimed they did make a mistake and Ebay told me it was within my No Return Policy and the buyer claimed responsibility.  If it was a $10 item, I would have refused the return.   So I will only return the money if I receive it with no damage.