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Shipping

Sold an item(s) found a item that should have been included at time of sale. How do I obtain a screen that will list my sale items from the beginning of 2022 so that I can send the item to customer with my sincere apologies 

Message 1 of 6
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Shipping

unless you print out records of your sales or can find it in your feedback you may not be able to do this...

Message 2 of 6
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Shipping

Go to SELLER HUB, PAYMENTS, REPORT (enter "start date" and "ending date").   This will show every sale that was made.

 

Message 3 of 6
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Shipping

Go to Payments->All Transactions

 

From there, select a custom date range. And you should be able to find the order. Click on the order and the address info should be available.

Message 4 of 6
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Shipping

   If it's over 90 days old, good luck hunting for it. It may be difficult to eventually find it, but others here may help out... I would like to see eBay extend the 90-days all the way to a full year, at least.

   This is one of the reasons why I print out a paper record of every sale I make, and keep it for at least 7 years. To do this, right after shipping a sale find the info in your Seller Hub>Orders>Paid and Shipped>go to each sold item's drop-down box>View Order Details>then print it. All on one page, it has all the information you will probably ever need: Purchase details, Shipping details, Tracking #, buyer's shipping address, even the buyer's phone number, which I've had to occasionally (but very rarely) access in years past.

   I always keep this record for reference in case there ever is a question or problem with the buyer, eBay, shipping service, law enforcement, or even the IRS and filing taxes.

Cheers, Duffy

Message 5 of 6
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Shipping

Seller hub>

all transactions>

custom date range>

 

Just looked up one of my sales.

 

Feb 8, 2022.

 

Buyer name, address, phone # displayed.

 

And another Sept 1, 2021 with the same results.

 

March 8, 2021                "ditto"

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