Does anyone remember, or am I mistaken? I realize I exist in the state of confusion these days, but this is going overboard... 🙂
I refer to the activity of when a label is created, the message to the buyer shows as 'shipped'.
Was there not (I can't find it) a chat where a Blue stated this was going to be fixed? It is still happening; buyers are still being sent wrong information and this is disturbing to me.
I bought something last night and it showed to me almost immediately that it was shipped - not label was printed. The Post Office is not open at 1AM - so I know eBay lied to me. This is not the seller's fault.
And for a sale I made today - I selected shipping date as tomorrow (within my shipping configuration) and the message went out to my buyer that it was immediately shipped; instead of label printed and will ship tomorrow.
I thought this mess was repaired a few months ago; it never occurred to me before now to follow up on it. Apparently it has not been fixed, or I am not recalling the discussion correctly? I thought it was on a weekly chat update, but I can't find it.
If I am wrong, and this is not on the eBay-needs-to-be-fixed 'honey do-list' - it needs to be. Since Trinton is out on sick leave this week - I'll ask this question to alan@ebay and brian@ebay and doug@ebay ... Gentlemen, am I mistaken thinking this eBay glitch was reported months ago and supposedly being promised to be repaired then, or was this [urgent] update completed and yet it is still malfunctioning (if so, I am reporting it again), or at least would you please confirm that it is [still] on the radar to be done and when it might be fixed?
It seems to me that unnecessary cosmetic fixes gets approved and launched (with untested results/bugs still in place) while things like this of major importance gets forgotten or shifted to the end of the list. Or am I imagining again?
This lack of truthful detail being displayed to buyers is at the least giving buyers yet another reason to distrust eBay and buy elsewhere - where the transaction details can be trusted.
Does anyone remember (and can post a link to that conversation) or have any updated information?
Thanks to all...
I am a founding member of the eBay Community Expert Group: a USA volunteer mentor with over a decade of experience. I am not an eBay employee.
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