Shipping Error on Ebay

[beakndi]

I've uploaded 200 items through Turbo Lister to adjust my shipping to "Calculated". I just sold an item weighing 8 ounces, with a shipping cost to me of $3.28, yet Ebay only charged the customer $2.65. I checked both Turbo Lister and Ebay edit and everything says 8 ounces. Is this an Ebay error, or am I missing something?

[berserkerplanet]

$3.28 is the Com Base price for 8oz pkg to zone 5
$2.65 is the retail rate for a 12oz flat.

Sellers often make the mistake of choosing flat instead of pkg, but the 12 oz puzzles me.

Looked at one your 2 sold listings with the $2.65 price - it shows std shipping First Class package. More puzzling.

Try going to the sold listing, do a sell similar routine on it, and see what the shipping section looks like. Something is not right.

[juststuffisell]

That is odd. Check over some of your active listings that were part of the edit and see if you can spot the pattern of what is going on within your listing template(configuration).

For instance - this listing is showing me shipping of $2.80 standard shipping;
https://www.ebay.com/itm/ONEIDA-SATIN-ASTRAGAL-2-Piece-Entertainment-Set-18-10-Stainless-Steel/27368...

I am pretty sure that the weight on those is going to cost more than 2.80 to ship. Are you charging actual cost to buyers or the retail rate? Is that configured correctly in your settings?

It seems to me, just cursory look, that it is a configuration issue on your listing side or within your account settings.

Here is one of my calculated shipping listings on a 5 oz 6x4x4 box 1st class package for reference:
https://www.ebay.com/itm/132944023502

A bit of a price difference....

Cheers

[lasercraftsandmore]

I have the same issue which just started in the last week. 3 Packages today where the customers was charged $2.20, 2.20, 2.80, but I am being charged 3.88, 3.88 and 5.53 respectively.

I've done nothing differently in these listings than I have done for the last year.

Based on the new weight and zones for First Class the customers should have been charged $4.06, 4.06 & 6.27.

I am convinced ebay's system is screwed up and sellers are paying for it.

[nobody*s_perfect]

The eBay gremlins have been messing with the shipping calculator settings in many sellers' listings.  The prices quoted above are for First Class flats (AKA Large envelopes).

 If the shipping calculator menu for "Package type" is set to "Large envelope" rather than to "Package/thick envelope," then that's what will be calculated, even if the seller has chosen "First Class package" from the menu for Service type. Rather than waiting for eBay to notice this and fix it, sellers should just correct their "Package type" settings.

[nobody*s_perfect]

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@berserkerplanet wrote: ... Looked at one your 2 sold listings with the $2.65 price - it shows std shipping First Class package. More puzzling....

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If the seller chooses "First Class package" in the menu for Service, but chooses "Large envelope" in the menu for "Package type" (or if the eBay gremlins choose it for him), then the buyer will be charged the postage cost for a flat (AKA Large envelope) even though the service type shown in the listing is FC package.

[berserkerplanet]

Yes, you are correct as always - I should have checked/known that

[lasercraftsandmore]

Thanks for the info - that's good to know. I just had to go through and change about 100 listings.

Nevertheless, I have to wonder, if this is a known issue, what the heck is ebay doing? This is either a pure rip-off or pure incompetence. Neither inspires confidence. They went out of their way to tell us to be sure our listings are accurate for the new USPS rates, and I did, and it apparently COST me money instead of saving it.

Thanks again for the response.

[nobody*s_perfect]

This problem appeared after the new USPS rates went into effect on January 27.  It's most common among sellers who switched from flat rate to calculated shipping for First Class packages.  I suspect that many of them just didn't pay attention to the "Package type" selection when setting up calculated shipping. After all, "First Class Package" service shows up in the listing regardless of which package type is selected so it's easy to overlook.

This is a 'known issue" on the discussion help boards, but that doesn't mean that eBay knows about it, or if they do know about it perhaps they don't accept that it is their problem to solve. You could try reporting it on the "Technical issues" discussion board.

[dhbookds]

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@lasercraftsandmore wrote:

Thanks for the info - that's good to know. I just had to go through and change about 100 listings.

Nevertheless, I have to wonder, if this is a known issue, what the heck is ebay doing? This is either a pure rip-off or pure incompetence. Neither inspires confidence. They went out of their way to tell us to be sure our listings are accurate for the new USPS rates, and I did, and it apparently COST me money instead of saving it.

Thanks again for the response.

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It's user error, not ebay that's choosing the incorrect package type.  They have both as a choice as some do mail with letter rate.