So people abuse the return process. That is nothing new. I remember a time when there wasn't returns and the solution was feedback. The advent of returns has rendered feedback meaningless. Every sale should be counted to the positive if no FB left after 30 days to give it some meaning back. The bad people are in the vast minority. Even with the abuses the ability to block them so they can only fool me once makes it workable.
Service metrics on the other hand really grinds my gears. I am dealing with one jerk after another and being provided no real protection. Black and white abuse counts for service metrics. I get abused then ebay comes in to abuse me some more if I get abused too much. They kick you while your down. It is so incredibly disgusting. It is a poor concept and a poor policy. They need to proactively remove abuses. I still would think its **bleep** but it wouldn't be so disgusting. Here are my recent abuses. I haven't ventured into "very high" yet but I swear if I do I am going to remove all the items from the category. Home & Garden is like 4 categories in one because they are too lazy to break it out as would make sense. That doesn't help.
Faucet Cartridge New Sealed - Buyer messed up their address and opened an INAD return instead of an INR case. CS Says they will get it removed from service metrics. I recorded the phone call where they told me that because I fully expect to find it on service metrics later.
Tub Spout - Says "non-diverter" in the title and description and photo shows actual item. Return because they need one with diverter.
Toilet Tank Handle Brand New - Cannot figure out how to install it. Didn't even unwrap the instructions. Bogus INAD.
Stanley Door Hinge - Request to cancel after item shipped. Bogus INAD for free return.
Commercial Door Opener - Bogus INAD because it doesn't work with residential door.
New thermostat for electric heater - Bogus INAD because it doesn't fit their heater.
Used light fixture - Bogus INAD for claims related use. Listed as used. Clearly shown.
Bathroom faucet - Didn't like it. Bogus INAD just to make the return free. Didn't even bother claiming anything else in the text window. Just didn't like it reasons with INAD selected.
Kodak Pressure Tape - Used 90% of them and then returned the wrappers.
Cadillac wheel center - Bogus INAD because it doesn't fit what it doesn't claim to fit.
Moen Faucet - Armature install kinds a solid copper line and ruins. Bogus INAD to make return free.
This all for past 90 days. What kind of **bleep** are you putting up with? Have got bent over the Service Metrics policy yet? Rather than remove the asinine policy, or take steps to make the data accurate, they just doubled down on the fee by raising 1%. I sure wish we had some sellers running the company rather than lazy ignorant people.
For everything that happens conditions exist such that nothing else could have happened.
