Seriously, eBay? Click for full item description--for the MILLENNIAL generation?

[mczombies]

Seriously--what upper level management corporate drone thought this was a good idea? I have enough problems with the laziest, most superficial, and spoiled generation I have ever come across. A generation so entitled and disconnected from reality that they legitimately feel that an item isn't as described if it doesn't fit them perfectly, or if it just doesn't meet their standard of what they could get at the mall--back when mommy and daddy used to buy them stuff.  Now they just have to say that they were too lazy to click an extra button, and ta-da, SNAD.

If I have to read one more time in my messages......"I just recieved my item and I am disappointed because it is........___________" Fill in the blank with something like: not new, doesn't fit, is the wrong color, doesn't look good on me.......I always know it is a millennial because they make sure to tell me that they are "disappointed."  Yeah, like I'm not disappointed too--get used to it, kid! Boo-freakin-hoo, your used shoes that you paid 1/20th of the retail price for (that were literally worn one time, and advertised as such) aren't new? I have had more than one message recently that basically said, "I know the shoes were described accurately, but I was hoping that they were new, I am just really trying to get used to settling for less, but it isn't easy because I don't have a great job, I have student loans, and I just really wanted a new pair of shoes." **bleep**? Seriously? They were hoping for a miracle and didn't get it, and I am responsible?

I have had it--I am going to change my username--for the store I sell clothing and shoes on to: Millennialsnotwantedheregoawaydontbuyfromme. Or maybe I will just start selling used and smelly shoes and "other things" to the perverts--what the heck.  It would be a welcome change to get a SNAD for "Not smelly enough" instead of one for "Waah, you didn't fufill my unrealistic expectations like my mommy does." 

So thanks eBay, for once again infringing upon the transparancy that I try so hard, as useless as it is sometimes, to have with my buyers. Once again--you are taking the money right out of my pocket. 

[chrysylys]

Y'all need to be hitting the thread linked above. 

And the Chat Wedensday.

[whatadeal2005]

It seems the better something works, the faster eBay changes it. They don't change the stuff that needs to be chnged though. It is hard enough selling to buyers who dont bother to read the entire decription when it can be seen.  

[auctionpet]

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@rolenboy01 wrote:

I think you are confusing Millenials with a later generation there are Millenials nearly 40 years old and are nothing like you describe and some are already grandparents.

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Someone over 35  would be X Generation (1965-1982). It seems people have forgotten about that generation. It fell between the Baby Boomers and Millenials. I would hope there wouldn't be Millenial Grandparents yet!

People from any generation can be PITAs. The world seems to have become extremely self entitled. Try being in Florida, where many don't care what they do or how it affects someone else. There are probably more rude people here than anywhere else...I think they all move here! And they're NOT Millenials, more like a Millenial in age.

[shipscript]

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@lookng2015 wrote:

One of my IDs has the see FD button, the rest don't.....and they ALL have exactly the same somponents/structure in the listings. NO active content, NO links, NO "bad html", NO borders - nothing. ALL the SAME.

@lookng2015

Message me with the IDs and we'll find out why.

[lookng2015]

@shipscript

I don't know why, but now the see FD button is gone on that ID and all show as full description. I changed NOTHING.

Yet when I was running a sale on that ID, the description & listing frame ONLY showed up on the sale items. Every other listing had the see FD button.

[chrysylys]

@shipscript

Ship, you've got their ear more than anyone else.  I wish you'd stand up to them and tell them how wrong this is and how much damage it's doing to both buyers and sellers.

[castlemagicmemories]

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@nawlinsron2 wrote:
Have to agree with OP...https or not...why wouldn't a milly click "see description"?
I'm no social scientist, but I have a theory...they can't focus. They were brought up on TV commercials that flash images for a nanosecond...I suppose that's cool. Cool cannot pass for info (description) these days, but it apparently does...all that matters is the headline.
Even with clear pictures and an unambiguous full description, I've had dumb questions.
ebay should flash a checkbox whenever a bid or BIN is placed....
"I have READ the description of this item and agree to the accuracy of same."
Maybe that would cut down on wah-wah returns.

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Most would probably just click the box~~that is too much WORK to click to see the description, AND you then have to READ it!  

I think it is due to impulsiveness.  Many threads on the Buying Board start out with, So I bought this item, AND THEN I REALIZED...which coincides with what the OP is saying, I bought this pair of shoes (worn once) but I really wanted a NEW pair.  

Then you should have BOUGHT a NEW PAIR.  

So possibly a combination of impulsiveness, buying without doing due diligence, not reading, and not analyzing.  

NONE of which is the seller's fault.  Sorry, OP.

[cynthealee2]

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@lookng2015 wrote:

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@cynthealee2 wrote:

eBay has 2 options....

They can pull the listing and make you completly redo it.

OR

They can put the "see description" link and still at least have the item up for sale.

Personally....

I was hoping that eBay was gonna pull em so I wouldn't have to weed through and see which ones were still messed up, and it would give me an incentive to get started on pulling all of em and fixing them.   With the "see description" button I'm back to lazy and waiting on eBay to fix the "ASQ" section.

PS since lots of them buy on their phones they are already used to clicking a button to see full description.

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It's nothing to with any listing being "messed up". It's ID based.

One of my IDs has the see FD button, the rest don't.....and they ALL have exactly the same somponents/structure in the listings. NO active content, NO links, NO "bad html", NO borders - nothing. ALL the SAME.

Yet one ID has to put up with having the store listing frame vanish and this pathetic see full description button.

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Ok now I'm confused...

I get the "see item description" in ones I know need various fixes.  The three NEW ones I have listed in the last month with all the "fixes" fixed don't have that button.

So I have listing with both the button, and the full description showing.

I know looking at the titles of mine which are gonna have that button and which ones aren't.

But I know what's wrong with mine too, photobucket photo's in some, links to ebay pages in others, and the templates I was using in every single listing (including the ones I don't even have posted). 

Some where in the codes is that stuff eBay is mad about... only way I am going to completely get rid of it is to rebuild each one on Auctiva and then relaunch it.

I can tell when I open it and if the 'description' above the button makes sense I know when I made it.

I'm also pretty sure that when I relauch my "purple variant" star wars figures that "see item description" button is going to be there cause it will have a photo in it 'wrong', and it won't be https... but they will have links back to my store and a way to contact me even from that ugly looking pop up.

[lookng2015]

Cyn, just to confuse the issue further, my one ID that had the See FD button last week now has the description & store listing frame showing on all listings - and I changed NOTHING - go figure.

[cynthealee2]

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@lookng2015 wrote:
Cyn, just to confuse the issue further, my one ID that had the See FD button last week now has the description & store listing frame showing on all listings - and I changed NOTHING - go figure.

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I give... it's sad when arguing with photobucket and those stupid ads for 2 hours to get 50 pictures down is less frustrating than figuring out why something is broke on eBay...

I'm going to go play with photobucket.

Even if I don't fix another listing or sell another thing on eBay (ASQ/Catalog) I still need the pics for other avenues.  😉

[castlemagicmemories]

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@castlemagicmemories wrote:

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@nawlinsron2 wrote:
Have to agree with OP...https or not...why wouldn't a milly click "see description"?
I'm no social scientist, but I have a theory...they can't focus. They were brought up on TV commercials that flash images for a nanosecond...I suppose that's cool. Cool cannot pass for info (description) these days, but it apparently does...all that matters is the headline.
Even with clear pictures and an unambiguous full description, I've had dumb questions.
ebay should flash a checkbox whenever a bid or BIN is placed....
"I have READ the description of this item and agree to the accuracy of same."
Maybe that would cut down on wah-wah returns.

---

Most would probably just click the box~~that is too much WORK to click to see the description, AND you then have to READ it!  

I think it is due to impulsiveness.  Many threads on the Buying Board start out with, So I bought this item, AND THEN I REALIZED...which coincides with what the OP is saying, I bought this pair of shoes (worn once) but I really wanted a NEW pair.  

Then you should have BOUGHT a NEW PAIR.  

So possibly a combination of impulsiveness, buying without doing due diligence, not reading, and not analyzing.  

NONE of which is the seller's fault.  Sorry, OP.

---

@nawlinsron2

But going back to your theory, yes, all could be tied to lack of ability to FOCUS!

[shipscript]

@chrysylys

This is actually a complex issue, so bear with the long story.

eBay has always put it's buyer security measures in the Checkout module, allowing buyers to more easily and quickly browse listings.

The security warning introduced with the newest Chrome release, and eventually other browsers, expects typical shopping pages containing logins or data entry fields to be secure. If not, a more pronounced "Not secure" warning will be displayed to buyers as they type.

eBay felt this more pronounced warning could scare away buyers, so they made the decision to make all shopping pages secure. The problem with that is content (like the seller description) added to a frame within the page must also be secure or that content will be blocked by the browser. This block occurs in Chrome, Firefox and others, as we saw a few weeks ago during an early oops where links from the hub to seller listings were given as https, before the button was in place. Descriptions failed to appear in the seller view of those active and ended listings due to the URL being https ahead of schedule. That exactly mimicked the browser block eBay was facing.

This is where the one-click-away button comes into play.

To avoid the problem where seller descriptions would disappear entirely, eBay decided to add the button. That way, the description does not load inside the page and will not be blocked by the browser. So that solves the browser block.

eBay is encouraging sellers to fix the non-secure issues in their listings to get that description back into the listing.  That is currently the best route to take.

I doubt that the one-click-away solution will be long-term because at some point ebay may simply mandate all content be secure,  block relists,  and then eliminate the button.  I think the button solution is there merely to give sellers more time to fix their listings.  Once a listing has ended, there may no longer be bulk editing solutions. But while the listings are live, they can be edited in bulk.

I know some have suggested that eBay just fix the https issues automatically. Automatically fixing something is a challenge, as I can attest in trying to create tools that will work for sellers.  As we have seen, eBay is reluctant to edit user content. Their bots could make a real mess of it, particularly if the seller already has a lot of corrupted code in their listings. But more importantly, not all resources are available over https, so simply making the changes enmasse could mean a lot of broken seller pages (and unhappy sellers).  Again, there is no clear solution here except to help sellers make the changes on their own, which is where my tools come in.

One buyer problem arising from this, now that sellers have stripped their descriptions down to plain text, is that a description that opens in a new tab is no longer connected with it's parent listing. How can buyers know what goes with what? Sellers with a template and more branding in their listings, or better yet, photos of the item, will probably have an easier time with their buyers, yet that is exactly the type of content that can put their description one click away.

So, given the complexity of the problem and now knowing the limitations, if there are reasonable suggestions, I can certainly take them back to eBay.

[rolenboy01]

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@auctionpet wrote:

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@rolenboy01 wrote:

I think you are confusing Millenials with a later generation there are Millenials nearly 40 years old and are nothing like you describe and some are already grandparents.

---

Someone over 35  would be X Generation (1965-1982). It seems people have forgotten about that generation. It fell between the Baby Boomers and Millenials. I would hope there wouldn't be Millenial Grandparents yet!

People from any generation can be PITAs. The world seems to have become extremely self entitled. Try being in Florida, where many don't care what they do or how it affects someone else. There are probably more rude people here than anywhere else...I think they all move here! And they're NOT Millenials, more like a Millenial in age.

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I've saw many sources cite as far back as 1977 or more commonly 1980 as the start of Genetration Y, in any case whatever you believe I think it's important to take into consideration people born at the cusp period of two generations and to factor in that someone born in the first 10 years of a generation will be a lot different than someone in the later years of the cut off again at the cusp of the next generation and so on.

[tunicaslot]

Google is my go to when it comes to researching and shoping. I've tried Bing, yahop, dogpile, duckduck goose or whatever and none give me better options and more complete options than google.

[chrysylys]

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@tunicaslot wrote:

Google is my go to when it comes to researching and shoping. I've tried Bing, yahop, dogpile, duckduck goose or whatever and none give me better options and more complete options than google.

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I'm at a point that I don't care.  I try not to use any G products if I have a choice.  I don't like that my phone is on their OS, but I hate A even more.  I Duck my searches now and block any and all AdSense links I can.

They've gotten too big.