i mail out, watch the tracking even in good times, keep on selling. if a buyer messages me or opens a case then thats when i go to work to alleviate their concerns and give them the skinny on whats going on and 99.9% of people listen to what your explaining to them as to why things are off at the moment and they chill out and realize patience is the only cure. i dont email them every day with updates or baby them like they were 4 yrs old. i let them know if things fall apart with the purchase ill step in and make it right. once a buyer knows you keep your promises and knows your a loyal guy and seller and a man of your word then they have no fear of being taken or losing their money which equals out to very, very few ebay cases opened by the buyer. i still have a buyer that bought something a month ago and and hasnt received it yet. i told him when he wants a refund hollar at me. he hasnt said a word. i check every day to see if ts been delivered but theres no pressure associated with it.
