Sending Offers

[america741777]

I am a casual seller on ebay for the last 15 years. Today, I decided to try out sending offers for the first time. I was using a buy it now listing that requires immediate payment. I went to send offers and didn't click on anything other than sending the offer (no allow counteroffers, no automatically send offers). Two minutes later a buyer accepted the offer. But then I learned the hard way that ebay does not require immediate payments on sending offers. And now the buyer is sending me a message trying to haggle on the price.  I will never be using send offers again if there is no way to require immediate payments on them. I would have never sent offers in the first place had I known it didn't require immediate payments.

[m60driver]

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@america741777 wrote:

 .... a buyer accepted the offer. But then I learned the hard way that ebay does not require immediate payments on sending offers. And now the buyer is sending me a message trying to haggle on the price.  I will never be using send offers again if there is no way to require immediate payments on them. 

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Just ignore the buyer's messaging, await payment, and if the buyer does not pay within the Ebay timeline of 4 days then report no payment received.  And don't fret the occasional non-payer as sending offers is usually a good way to increase sales.

[ebooksdiva]

You are not obligated to haggle after a buyer has already accepted your offer. 

You can also reply to your buyers request to lower the price by saying. 

Dear buyer, 

I'm sorry, but the offer you accepted for this item is the lowest I am willing to go.

Then stop communicating. 

If your buyer doesn't pay within 4 days (96 hours) you can cancel the transaction citing buyer didn't pay. This will give the buyer an unpaid item strike. 2 Unpaid item strikes within 12 months will get that buyer blocked from bidding or buying. 

[slippinjimmy]

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@america741777 wrote:

I am a casual seller on ebay for the last 15 years. Today, I decided to try out sending offers for the first time. I was using a buy it now listing that requires immediate payment. I went to send offers and didn't click on anything other than sending the offer (no allow counteroffers, no automatically send offers). Two minutes later a buyer accepted the offer. But then I learned the hard way that ebay does not require immediate payments on sending offers. And now the buyer is sending me a message trying to haggle on the price.  I will never be using send offers again if there is no way to require immediate payments on them. I would have never sent offers in the first place had I known it didn't require immediate payments.

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FYI - eBay has been testing advance payment required for offers, they must be getting close to making it universal (or dumping the idea), when this happens offers will be a viable thing for sellers and the seemingly massive number of non-payers related to offers will be reduced when the buyers of that style will either adjust or leave in a huff.

Keep an eye on the next couple of Seller Updates and then you can give offers another whirl.

[simply-the-best-for-you]

Yes, that's the way it works.  Same as if you had BO on the listing.  Your choice of course, but easily 1/2 my sales are from offers I send.  No way I'd give up 1/2 my sales for a minor inconvenience on occasion.  YMMV.   With my demographic though, I almost never get UPIs, so I don't really care if they pay immediate or not.  

[america741777]

As I stated above, I am a casual seller, only doing maybe 50 to 100 sales a year. Because of this, I do a month to month store where I pay for a month and then take 2 or 3 months off and then pay for another month. It is not a MINOR INCONVENIENCE for a non paying buyer, as the month is almost up and I need to have the sale done before the end of the month or my selling fees double (or I have to pay for a store for another month.)  I never would have done the offer in the first place had I known ebay wouldn't require payment immediately. Common sense would have said that in order for someone to accept the offer, they should be required to pay right away. But this is ebay, where common sense gets thrown out the window.

[america741777]

Sadly, you and I both know that no one ever really gets blocked from buying or bidding on ebay. I know because this happened to my cousin where he didn't pay, and all he did is just made another ebay account. Ebay makes believe they go after unpaid bidders, but in reality, they are afraid to lose the business, so they really don't.

[chapeau-noir]

Don't allow a one-off single incident put you off giving offers a try if you wish to do them. 

[fashunu4eeuh]

Hi @america741777 

Below is the link to the Best Offer policy, for those interested in perusal. In it, eBay clarifies that Immediate Payment Required may be voided for most when Best Offer is enabled (that is, at least for now).

Like @slippinjimmy mentioned, we have heard that eBay has Beta tested IPR for BO, but it has yet to be implemented site-wide. However, the policy is worded to take into account that some buyers may be required to give payment and shipping details when making an offer. That is encouraging.

Moving forward, one avenue to better seller protection of our accounts lies in us learning as much about eBay's policies and procedures as possible. eBay doesn't go much out of its way to educate its users. They  protect the buyer base, but sellers must take the initiative for care of their own best interests.

Best of luck to you.

https://www.ebay.com/help/selling/listings/selling-buy-now/adding-best-offer-listing?id=4144

"When using the Best Offer option in a listing, immediate payment isn't required for most buyers. However, some buyers may be asked to confirm their payment and shipping details when they're making an offer."

[destiner]

I agree with the facts other commenters have provided you, but I also agree with you that it's ridiculous someone can decide to purchase an item and then choose when and if they want to pay for it. What other store in the world allows that?!

[robbie31415]

I have no problem with them not paying on offers, which is why I automatically send offers.

I have auto cancel on non paid, it relists the item with showing a new sale on the sold list, and a boost I think in the algorithm as sales for those items usually happen faster than stale listings.

I never bother to look at waiting for payment. Don't really care.

Many buyers accept my offers with a thank you note attached, and 99% are paid.

[toomuchstuffagain35]

I got dumped into the payment details before making an offer deal and I don't like the fact that PP Credit isn't one of the options, OR the fact they keep those details on file 'for future offers'.

I won't be making any offers where I have to use this.

[janet9988]

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@america741777 wrote:

As I stated above, I am a casual seller, only doing maybe 50 to 100 sales a year. Because of this, I do a month to month store where I pay for a month and then take 2 or 3 months off and then pay for another month. It is not a MINOR INCONVENIENCE for a non paying buyer, as the month is almost up and I need to have the sale done before the end of the month or my selling fees double (or I have to pay for a store for another month.)  I never would have done the offer in the first place had I known ebay wouldn't require payment immediately. Common sense would have said that in order for someone to accept the offer, they should be required to pay right away. But this is ebay, where common sense gets thrown out the window.

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I don't understand why you think this as it is not true. 

You don't list enough items to pay for a store.