mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
Because at least for me I did not know that had any affect. Some sellers use the auto function and some don't.
I sell a lot of items Auction style and I posted about this issue too when it first appeared on my transaction flow last week. On the thread I have asked for the verbiage that eBay uses in their invoicing and reminder messages as well as frequency.
I think however a message or invoice from an actual Seller may be more effective because I also suspect that numerous messages from eBay appear as more junk mail to Buyers.
Most of my auctions end on weekends so on items that are not paid by early Sunday evening I send a message alerting Buyers that we have a regular Monday AM shipping run from weekend sales and purchases completed Sunday evening will ship out at that time. Ironically, most items get paid in short order and I often get messages back form Buyers letting me know they paid ... I seriously doubt they do that with eBay reminders to pay. And since I have never seen what eBay sends the messages could just be viewed as more eBay spam by Buyers and subsequently get ignored.
For myself I think it should be the Seller's responsibility to send Invoices, after all, it is their item, their customer and their transaction. The invoice flow also has a message field and on more than one occasion I have included a note specific to the transaction.
@vintageflair2 wrote:What you are saying makes no sense. We have always send our own invoices because it encourages faster payments and I like to add a personal note of thank you in the invoice. eBay needs to reverse this new rule and allow us once again to send our own invoices. Just one more annoying thing to push sellers away to other venues.
I think you misunderstand. Ebay has sent invoices to the buyer for about 17 years or so. It is in the email a buyer gets telling them they purchased the item. There hasn't been a need for sellers to send an invoice in years.
You can always send your buyers a thank you email. There is nothing preventing you from doing that and you can continue with your great customer care. It is just a simple change in your process.
Would someone please post a screen shot of the message you are seeing when you try to send an invoice to your buyer.
LOL, no hijacking here. We are on subject. It may not be the same point of view as you have, but still we are on the same subject. so no hijacking, just a discussion.
1. I have never even commented on you not using IPR. I didn't realize you didn't use it nor do I remember you saying it before, so I missed it therefore I never even commented on it.
With that said, you are right, IPR doesn't work well for sellers that have customers that often buy multiple items from them. I agree with you. Just make sure in your Buyer Requirements you have the two new requirements unchecked as when Ebay added them a couple months ago, they auto checked them.
So this subject had nothing to do with any of my previous comments.
2. Well yes and no. But unnecessary / repeat emails can be annoying.
3. OMG, lots and lots and lots of posters use posting IDs. Sometimes participants on these threads get to feeling very passionate about whatever subject being discussed and sometimes they reach out and try to hurt a posters selling account when there are disagreements. No one owes you the access to knowledge of what their selling account is to post here. It also isn't hypocritical either.
@mam98031 wrote:Would someone please post a screen shot of the message you are seeing when you try to send an invoice to your buyer.
Here you go @mam98031
Note the Discount price field is outlined in red ... unless one either changes the actual shipping cost up the page or fills in that Discount field sending an invoice is blocked (I tested it). I have a thread on this topic too and posted this screen shot there for the eBay Team to get the red warning banner corrected.
