Sending Invoices - their improvements did not improve anything...

[sin-n-dex]

I'm sick and tired of things being "improved" that actually end up broken and troublesome to use.

Old way:

Invoice had titles listed and check boxes for me to delete stuff that wasn't to be invoiced. It would combine up to 40 titles at once, send an invoice, and I could send a second invoice for the remaining tokens. (Token auction day is 90-100 listings, and one customer buys 80+ of these every time I run them).

New way:

They show a pretty picture of what it is you sold and have a link to "remove" the item. It will combine 40 items on the list, but when the invoice went out today, he only got invoiced for 30, furthermore the copy of the invoice that ended up in my mail had even less money on it than "my eBay's" record of this transaction. He has to pay them one at a time and I can't send a second invoice until the first one is paid. I need to email him sometimes several times to tell him what the technical glitch du jour is with sending invoices and pray he doesn't decide to take his business elsewhere because of how much of a hassle it is to buy 40+ items from me.

This new invoicing has been going on, on my partner's account, since October (on Canada eBay). On this account it's only shown up a few weeks ago that my invoicing looks like that, and I'm not doing anything different. I attempted to open a ticket on my partner's account when we had this problem in 2020 and of course they say they'll look into it, but it's like the shopping cart problems I pointed out in 2015 that were "going to get fixed" and "known issues" and of course my customers are still overpaying their shipping because when I send an offer to buy at a discount it deletes the $5.80 combined shipping promo and charges the shipping in the listing (if they pay without waiting to be invoiced), then I have to refund shipping.

If eBay wants to continue to make money from sellers they should do something about these problems to make it easy for us to run our business on here.

C.

[katzrul15]

He has to pay them one at a time and I can't send a second invoice until the first one is paid. I need to email him sometimes several times to tell him what the technical glitch du jour is with sending invoices and pray he doesn't decide to take his business elsewhere

Wow.  This is horrible.  

Have no advice or suggestions.....we do free shipping on most of ours so combining for multiples isn't usually a combined shipping ordeal.  80+ items and you're doing these one at a time?  If I were a buyer and tried to do 80 payments, I would draw a fraud alert thru Chase at about transaction #4.

What a mess.  e-Bay really needs to "hear" you on this....hopefully someone will be along with a suggestion for how to best illuminate your situation/invoice crisis.  so sorry!

[duncanvr]

agree I am also tied of constant changes if it ain't broke don't fix it! But I guess its something we have to get used to. You can wake up one morning and find the way you were doing things the previous day is no longer. They give no info on the changes but rather expect sellers just to figure it out. The make one time payment used to be much simpler than it currently is, where you these days have to do all the extra clicking.

[mhendrickx]

Also having lots of invoicng issues since about 4 weeks. Large orders (indeed about 40+) don't combine well, especially if you had an old invoice open that needs to be combined. Changing the postage takes ages (looks like he is recalculating all items), and many times the invoices doesn't come up at all and I have to retry the same thing for 20 minutes. Worst of all is that I cannot mark an invoice as 'payment received' anymore when customers pay through bank transfer (very common in Europe) instead of Paypal, so I never get rid of these items showing up on new invoices. This problem is only on ebay.com, I also list on Ebay.nl and Ebay.de and no problems there. Ebay, plase help, this makes selling very difficult and my customers start to get impatient. Regards, Mark

[sin-n-dex]

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@katzrul15 wrote:

He has to pay them one at a time and I can't send a second invoice until the first one is paid. I need to email him sometimes several times to tell him what the technical glitch du jour is with sending invoices and pray he doesn't decide to take his business elsewhere

Wow.  This is horrible.  

Have no advice or suggestions.....we do free shipping on most of ours so combining for multiples isn't usually a combined shipping ordeal.  80+ items and you're doing these one at a time?  If I were a buyer and tried to do 80 payments, I would draw a fraud alert thru Chase at about transaction #4.

What a mess.  e-Bay really needs to "hear" you on this....hopefully someone will be along with a suggestion for how to best illuminate your situation/invoice crisis.  so sorry!

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This buyer gets free shipping because he buys 90% of my tokens, that's the deal we made. He'll buy anything with no bids and bid on other things he wants, and I ship priority for free. I don't wish to offer free shipping to anyone else because they buy one or two tokens for 99 cents and the shipping costs more than the item.

The buyer is winning one auction at a time, and I go into seller hub to combine his items onto an invoice (which it will allow 40 at a time, but the last time I did this it told me it was combining 40, and then only combined 30), and then it won't allow me to combine any items that were not on that invoice into a second invoice until he pays for his first order.

C.