Regards,
Simply-the-best-for-you Volunteer Community Mentor
velvet@ebay, devon@ebay , elizabeth@ebay
I have a list of items that I sent Offers out on last week and the offers expired on August 13, 2022. However, those items have NOT been put back on my list of items available to Send offers for again. I had one Buyer interested in two items he got Offers on but he missed the deadline and the Offers expired ... now I can't Send out Offers again ...
I need the details on how that feature works, what happens to listings after offers expire and how to get them back on the list so Offers can be sent again????? What happens if we delete Expired listings from the Offers Sent list???
Thank you,
Mr. L
@ajs_coins_and_alchemy My sincere thanks and yes that is how the system works, my question and concern is that offers on the Sent offers list are not being moved off that list and back on to the list of items available for offers (ie: items with Watchers). The pic shows the order Expired so technically it should drop off the list of offers that were sent ... like many others have in the past. I have a list of 12 items on the Sent offers list and many had more than 1 Watcher (my example pic was from an item that only had 1 Watcher). They are no longer available to send offers on, its like being on the Sent offers list AFTER offers have expired locks them out of being eligible for offers to be sent on again ... I need to know exactly how eBay has the feature set up and WHEN the items on the Sent offers list come off that list ... hope that further explains my question.
Mr. L
@ajs_coins_and_alchemy wrote:Ahh, gotcha. I was confused by your question, at first, because I figured you should already know the stuff I explained since you're experienced, but I didnt want to assume you knew and I thought that was what you were asking.
Clearly you knew 🤣 as to your actual question, i have no clue, because I haven't faced that problem yet. It seems to me that my items re-appear as send offer eligible the moment offers expire or are declined. There is an item that ive had sitting for a while, garners a lot of attention, and i send offers on frequently (a whole other issue. Tons of views/watchers, no sale -- problem for a different thread). So I'm very aware of when i send offers and how long its been and when it should reappear next (assuming it doesnt sell -- lol -- of course it wont sell). So yeah, I'm pretty sure I haven't faced your issue and I feel yours is a glitch and not a policy or standard process.
But i dont know. (Obviously) Lol
@ajs_coins_and_alchemy Not a problem, that's what I figured but the explanation of how it works will help others who read this thread. Now, BINGO!! in red ... that is what I recall, items with expired offers were available almost immediately AND no longer on that list of Sent offers ... I am looking at slightly over a 2 day delay in the process and am sure I lost the opportunity to sell the items to the one Buyer ... I don't want to simply drop prices on the listings in question.
I'm not from eBay, but I know how this works. You cannot send out offers to the same person on the same item. It's never been allowed. If they missed it or let it expire & you want to give them the discount, your options are to change the price on the listing or give them a refund after they purchase at full price.
This is working as intended. In case eBay checks in, it WOULD BE NICE if it were allowed, so I probably get 40% of people who say they missed the offer & want me to resend it & I can't do that. That said, I understand why it works the way it does, b/c some unscrupulous sellers would use the feature to spam the same buyers repeatedly.
ETA: Just to clarify, you are able to send out offers on the same item, to other prospects, even immediately afterwards.
@mr_lincoln wrote:@ajs_coins_and_alchemy My sincere thanks and yes that is how the system works, my question and concern is that offers on the Sent offers list are not being moved off that list and back on to the list of items available for offers (ie: items with Watchers). The pic shows the order Expired so technically it should drop off the list of offers that were sent ... like many others have in the past. I have a list of 12 items on the Sent offers list and many had more than 1 Watcher (my example pic was from an item that only had 1 Watcher). They are no longer available to send offers on, its like being on the Sent offers list AFTER offers have expired locks them out of being eligible for offers to be sent on again ... I need to know exactly how eBay has the feature set up and WHEN the items on the Sent offers list come off that list ... hope that further explains my question.
If I'm following this right, you are correct - once you send Offers to interested members, and those members allow the Offers to expire, the listing does not return to the Eligible list until at least one new/different member watches or triggers eBay's "interested" concept. Then the listing will return to the Eligible list for that member. Only members who have not yet received a Seller's Offer from a listing will move a listing back onto the Eligible list. The folks who let the Offer expire are still watching or marked as interested... but they've gotten their one Seller Offer.
Buyers can usually trigger that Send Offer button in eBay Messages if they go thru the seller's FAQ page and select the Send Buyer Offer option (or something to that effect). Not every Message will get the Send Offer button, the only way I know of to increase the chances is thru the FAQ page. And here's another goodie... if the buyer sends you a message about a Listing, and then you answer it, and they reply asking if you'll accept a price........neither of their messages will trigger that Send Offer button. You would, in this case, need to add Best Offer to the listing.
I've added Best Offer to listings for interested buyers with good results. Getting Best Offer OFF the listing is sometimes more of a challenge. Still black-boxing that one to see what the parameters are. 🙂
-Bob.
@mr_lincoln wrote:
@ajs_coins_and_alchemy wrote:Ahh, gotcha. I was confused by your question, at first, because I figured you should already know the stuff I explained since you're experienced, but I didnt want to assume you knew and I thought that was what you were asking.
Clearly you knew 🤣 as to your actual question, i have no clue, because I haven't faced that problem yet. It seems to me that my items re-appear as send offer eligible the moment offers expire or are declined. There is an item that ive had sitting for a while, garners a lot of attention, and i send offers on frequently (a whole other issue. Tons of views/watchers, no sale -- problem for a different thread). So I'm very aware of when i send offers and how long its been and when it should reappear next (assuming it doesnt sell -- lol -- of course it wont sell). So yeah, I'm pretty sure I haven't faced your issue and I feel yours is a glitch and not a policy or standard process.
But i dont know. (Obviously) Lol
@ajs_coins_and_alchemy Not a problem, that's what I figured but the explanation of how it works will help others who read this thread. Now, BINGO!! in red ... that is what I recall, items with expired offers were available almost immediately AND no longer on that list of Sent offers ... I am looking at slightly over a 2 day delay in the process and am sure I lost the opportunity to sell the items to the one Buyer ... I don't want to simply drop prices on the listings in question.
@mr_lincoln @ajs_coins_and_alchemy Reading a little futher. I have NOT experienced what is bolded in red here to be true. I have NEVER had to wait for the first offer to be 'completed' before I can send another offer on that item. Sometimes when I have a newly listed popular item, I may send out 8 different offers, within a few hours time. The item becomes eligible again, almost immediately.
Also, just as an aside, the Active Offers list, I believe is INTENDED to be what @ajs_coins_and_alchemy wrote, but in reality, it has always been flaky for me. Most of them have been current offers, but oftentimes there are a couple of really old ones still there (like months old), so I really don't rely on that for much, since it's been glitchy from day 1.
@ajs_coins_and_alchemy wrote:Again, I come back to saying if the guy was interested and you knew who he was you could have negotiated via message or added "Make Offer" and had him send you the offer.
Wait -- I just remembered, you said he was interested in the offer you sent him but it expired? Didn't you agree to the part I mentioned earlier? You can send out offers but itll never go to the same buyer again. I think you have 1 shot to send an offer to a single buyer. Next offer is a new interested buyer, no? So it not allowing you to send offers again is moot for the purpose of sale to the interested buyer who had an offer expire. He wouldnt be the recipient of a 2nd offer, someone else would.
@ajs_coins_and_alchemy Paragraph 2 is correct. It's the way it's always worked. Just a comment though on the bolded section (bolding mine). We ONLY know who the prospect is & can communicate with them IF we allow Counteroffers. I do NOT allow Counteroffers & so mine are NOT a clickable link & I have NO WAY to communicate with said prospect. Which is especially annoying when I get messages from the person where they simply reply to the Offer (common) , but I have NO notification of any communication, NOR can I reply to them.
I learned this by complaining about it on here, why allow them to reply to me if you don't tell me they've replied? That's when I learned by reading all the answers, that those of you who allow Counteroffers CAN reply to the prospect, while those of us who don't, CANNOT reply & further, never even know there was a message. I usually find them weeks/months later, when I go to send someone else an offer & I see that someone replied. It should not have been programmed this way, as it makes the seller look like a deadbeat for not responding. But how would I know to respond, if I never got notified? There are many days when I send 50-100 offers, so no way am I going back to check every single one JIC someone wrote to me. Esp. since I can't answer them anyway.
@simply-the-best-for-you wrote:
@mr_lincoln wrote:
@ajs_coins_and_alchemy wrote:Ahh, gotcha. I was confused by your question, at first, because I figured you should already know the stuff I explained since you're experienced, but I didnt want to assume you knew and I thought that was what you were asking.
Clearly you knew 🤣 as to your actual question, i have no clue, because I haven't faced that problem yet. It seems to me that my items re-appear as send offer eligible the moment offers expire or are declined. There is an item that ive had sitting for a while, garners a lot of attention, and i send offers on frequently (a whole other issue. Tons of views/watchers, no sale -- problem for a different thread). So I'm very aware of when i send offers and how long its been and when it should reappear next (assuming it doesnt sell -- lol -- of course it wont sell). So yeah, I'm pretty sure I haven't faced your issue and I feel yours is a glitch and not a policy or standard process.
But i dont know. (Obviously) Lol
@ajs_coins_and_alchemy Not a problem, that's what I figured but the explanation of how it works will help others who read this thread. Now, BINGO!! in red ... that is what I recall, items with expired offers were available almost immediately AND no longer on that list of Sent offers ... I am looking at slightly over a 2 day delay in the process and am sure I lost the opportunity to sell the items to the one Buyer ... I don't want to simply drop prices on the listings in question.
@mr_lincoln @ajs_coins_and_alchemy Reading a little futher. I have NOT experienced what is bolded in red here to be true. I have NEVER had to wait for the first offer to be 'completed' before I can send another offer on that item. Sometimes when I have a newly listed popular item, I may send out 8 different offers, within a few hours time. The item becomes eligible again, almost immediately.
Also, just as an aside, the Active Offers list, I believe is INTENDED to be what @ajs_coins_and_alchemy wrote, but in reality, it has always been flaky for me. Most of them have been current offers, but oftentimes there are a couple of really old ones still there (like months old), so I really don't rely on that for much, since it's been glitchy from day 1.
Thanks for that post @simply-the-best-for-you , I just checked my Watch list and the two items that a Buyer wanted from the Offers I sent are still being Watched. However, those two items are not on my Send offers eligible list several days after those Offers expired. I suspect there is some type of a glitch ... I checked this on different browsers which usually points to an issue outside my system.
I am not debating anything anyone else is seeing on their accounts ... for example you have not seen the issue I have but my issue can be seen in my screen shot, expired offers not dropping off the Sent list and becoming available again. For whatever reason eBay glitches are not always global so hopefully the eBay folks looped in on this thread can help get my account issues resolved ...
