Send Offers Pop-Up Changed?

[mcdougle4248]

The pop-up for sending offers changed and I no longer see the option to include a coupon code with the offers to be sent. Is anyone else noticing this? Or is the option still there and I am just not finding it? 

[devon@ebay]

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@wastingtime101 wrote:

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@onefootflipper1 wrote:

I don't care about the coupon thing, but I also have the new send offers page and I don't understand why every single change increases the number of clicks and keystrokes required to do the same thing. 

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One of the things many sellers hate most about eBay.

devon@ebay - please pass on this FB to the Selling team since that's frequently where the pointless and inefficient extra clicks come in to play.

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Hey @wastingtime101! I will be sure to have this passed along to the correct team!  

[mcdougle4248]

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@wastingtime101 wrote:

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@mcdougle4248 wrote:

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It is hard to tell if buyers were getting confused or frustrated with the coupon. In my experience, I would have to say buyers understood. No messages with questions about it and the coupon code shows an average order size of 8 items.

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As you frequently sell multiple items in a single order @mcdougle4248 I can see how the coupon-with-offer would be valuable to your business. The offer is a discount on a single item, but if that buyer wants more than one item, the coupon could be used.

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And now coupled with the change (test) on the search page display for some buyers, I am struggling to sell multiple items in a single order. 

Using this account, I had not seen the changed search results page using Firefox, Chrome, or Edge with Windows 10 until yesterday. Now I see the change using Edge, but I still do not see it using Firefox or Chrome. So, I cannot even take a guess what buyers are seeing.

Using Firefox and Chrome

Using Edge

[wastingtime101]

Hey @mcdougle4248 - my guess is they are cycling through accounts to test the new view because I'm seeing it today:

[wastingtime101]

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@valueaddedresource wrote:

I wonder if buyers were getting confused/frustrated thinking the coupon would apply on top of the offer and maybe eBay is getting rid of that option to avoid negative buying experience?

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On the classic SIO screen @valueaddedresource read the text next to coupon:

"Send them a coupon when your offer is accepted or it expires." That means buyers do not receive the coupon until after they either accept the offer or it times out, so there should never be confusion about stacking.

[mcdougle4248]

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@wastingtime101 wrote:

Hey @mcdougle4248 - my guess is they are cycling through accounts to test the new view because I'm seeing it today:

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My account may have been cycled out of the test (for now) because I can send a coupon along with SIO again.

[mcdougle4248]

As of this morning, the option to send a coupon with an offer is missing again. Bummer for me.

[siamjane8]

@wastingtime101 devon@ebay agreed - every change adds keystrokes!!!!!!!! it is the opposite of making the site and app simpler and easier and faster to use.... death by a thousand keystrokes is ebay's moto.

    Notice how it takes 4 keystrokes to dismiss a notification in the app inbox now!!!!!! what was wrong with the industry standard swipe left to dismiss????  Was that too simple and universally understood? What a fluid and natural phone app action- almost doesnt even count for one keystroke