eBay

marine0u812 · ‎12-17-2020

Recently, i started selling an item that was listed as "Local Pick up Only" this was stated multiple times in the listing , but yet, i still had people across the country buy them. I contacted eBay about the issue, a rep. assured me she had taken care of the problem, yet i still had people buying from across the country, expecting me to ship the very large item. At first, i was refunding all of them. This began to get very annoying. Then, this week, it happened again. I messaged the buyer, and Asked her if she even bothered to read the listing, because if she had, she would have saw it was "Local Pick Up Only" She left me Negative feedback. i contacted eBay, and they refused to remove it. **bleep**???????? am i crazy or What???? **bleep**!!!!!! What do i do? I have never had negative feed back in the 18 years of been a member.

donsdetour · ‎12-17-2020

@marine0u812 wrote:
Recently, i started selling an item that was listed as "Local Pick up Only" this was stated multiple times in the listing , but yet, i still had people across the country buy them. I contacted eBay about the issue, a rep. assured me she had taken care of the problem, yet i still had people buying from across the country, expecting me to ship the very large item. At first, i was refunding all of them. This began to get very annoying. Then, this week, it happened again. I messaged the buyer, and Asked her if she even bothered to read the listing, because if she had, she would have saw it was "Local Pick Up Only" She left me Negative feedback. i contacted eBay, and they refused to remove it. **bleep**???????? am i crazy or What???? **bleep**!!!!!! What do i do? I have never had negative feed back in the 18 years of been a member.

Well you finally found the one you could not please.

pburn · ‎12-17-2020

@marine0u812

You respond to the negative feedback with a professional comment such as:

Item listing clearly stated "local pickup."

Oh, never mind. I see you've already responded to the feedback with a nasty remark, so there goes the "professional comment" idea.

Frankly, your response is ten times worse than the buyer's comment.

Always keep in mind that the audience for your responses to negative feedback and your feedback "left for others" is your FUTURE buyers--people who have not purchased from you yet and are evaluating whether you're someone they'd feel comfortable buying from.

pburn · ‎12-17-2020

(Too late to edit previous post.)

Also remember that the buyer has "the hammer," as they say in shuffleboard (my major during my second year in college). S/he has one more opportunity to respond to YOUR comment. You'll be lucky if s/he doesn't add something even worse.