eBay

kraftdinnersalad · ‎03-30-2019

A recent sale of a satellite meter has brought me here to warn other sellers to beware of buyers with intent to use and return item at sellers expense. There are technical tools that buyers purchase,use to do the job,and then try pulling off the defective item for a full refund and return at the sellers expense. In my case, I sold a v3 usb perfect vision birdog satellite meter to a buyer who received item and had in his possession for 11 days before filing a return request. The buyers first excuse was a problem with the battery. This meter was load tested for 2 hours,fully recharged before packaging and shipping. Pictures in my listing show a fully charged functioning battery.Instead of contacting me or reading meter info included in my listing,the buyer takes meter to a battery shop and rebuilt the battery for the price of 2 new batteries on e-bay. There is a charging reset on meter for surge and overcharge. After receiving return request from e-bay 11 days after receiving meter,the buyer then adds a second excuse that the satellite meter doesn't do the satellites he needs. This meter is a computerized instrument that needs updates and satellite files however the buyer failed to read directions and download files needed. And now on to buyers third excuse, item is not as described in listing. The buyer received everything included in the listing along with directions to instructions and use of meter. Is the buyer not intelligent enough to read/follow directions or is he playing a common scam game? Ebay has contacted me with 2 options for accepting return. I'm going with a third option. Litigation,due to e-bay's appeasement to buyers first. Buyer abused both seller and buyers policy and has modified meter battery. I have forwarded my terms for a return of meter to e-bay, 1. e-bay refund all fees and commissions of sale to seller. 2. the buyer will pay a $200 rental fee for use of meter. 3. Buyer pays return shipping. 4. E-bay assumes responsibility and reimbursement for any damage to returned item. Due to e-bay's response,it is clear to me why so many scammers chose this site to do business. It will only get worse if e-bay continues down this road.

ittybitnot · ‎03-30-2019

I have forwarded my terms for a return of meter to e-bay,...

They don't care about your terms. If you don't take action on the SNAD claim, eBay will do if for you and you truly do not want that. They can simply refund the buyer from your proceeds and let him keep the merchandise as well. You will also get a serious defect on your account.

In the recent past, a seller was able to call customer support and contest the SNAD claim. That is no longer true. Once the buyer plays that hand, they become the almighty truth teller and you become pond scum.

When a claim is filed, the truth no longer matters. Any proof you can provide, matters not. You have two choices:

Accept the return, and have a prepaid label issued for the return. When you get a package back, you are to refund no matter what is in the box.

or

Refund the buyer and let them keep the merchandise for free.

fashunu4eeuh · ‎03-30-2019

Hi, not a legal expert of course, but i do know you likely cannot enforce terms made up after the sale. Had they been in the listing, you might have had some basis. Also, as the other poster suggested, eBay calls the shots and your terms are in direct conflict with theirs. Litigation is a costly business. For an item around $200, it would hardly be cost effective to pursue.

Ebay considers faulty returns an expense of doing business here, one most sellers are aware of. When you opened your account and listed your item, you accepted the policies and user agreement, including the agreement to follow the Money Back Guarantee. Before proceeding further, you may want to review what you agreed to when using the venue to sell.

Very sorry you are having this bad experience. Wish i had better news for you.

itsjustasprain · ‎03-31-2019

@kraftdinnersalad wrote:
A recent sale of a satellite meter has brought me here to warn other sellers to beware of buyers with intent to use and return item at sellers expense.

Unfortunately thats a common problem.

@kraftdinnersalad wrote:
Ebay has contacted me with 2 options for accepting return. I'm going with a third option.

There is no third option. We are telling you this now before things get even worse for you. Your choices are to take the item back for a refund or just give him the refund now and let him have the gadget as well.

@kraftdinnersalad wrote:
I have forwarded my terms for a return of meter to e-bay, 1. e-bay refund all fees and commissions of sale to seller. 2. the buyer will pay a $200 rental fee for use of meter. 3. Buyer pays return shipping. 4. E-bay assumes responsibility and reimbursement for any damage to returned item.

Thats not going to happen. You dont get to issue terms to Ebay. Those will be ignored - and if you miss the deadline for responding to the buyer or issuing a return label then Ebay will just issue a refund and take the money from your account to do it. Your only choice is to say if you want the gadget back before refunding. You should definitely ask to have it back because its very possible that the buyer was blowing smoke about the battery anyway - and even if he did use it before returning it then at least you will have a chance to sell it again and will not be out the entire sale price with nothing to show for it.

You are not going to pursue litigation. It feels good to type that here but we see such claims every week. Unless the loss is measured in thousands then its not worth the time and expense - ESPECIALLY the expense - & I think you would have to file in the buyers local area anyway. If you are close enough to make the drive then fine - keep us posted on your progress. But for right now you need to be aware that you are going to lose the device and the payment if you do not agree to take it back first. Focus on getting through the dispute process first & then rattle your saber later on.