Selling options use SHIP address logic, but FEE logic uses Registration address logic?

[chris13]

Some top notch posters inadvertently hijacked a thread that I would like to continue in a proper context.

@kathiec re: As for the use of a freight fowarder causing problems, exactly what problems would those be? 

Background: I learned today that use of 'USA' in a buyers info & shipping address legitimately can represent a freight forwarder being used that should be 'no problem' for a seller, even if I have set my listing to not support international sales which translates to "not shipping to a non-US address" I am told.

How can you prevent buyers registered in another c... - The eBay Community

(quote from that thread)

"buyers who are registered in another country but use a US ship to address can still buy your item. You do not find out until the sale is complete and you look at your payout details and this is what you see:

(This is MY unexpected charge for a US sale for an item marked 'no international shipping', not from post above)

International Fee

Charged because the buyer’s registered address is in Japan. Final amount: $290.00. -$4.79

Rate$290.00x1.65% =-$4.79

I would suggest that when I specify no International shipping, and as you point out I am NOT shipping internationally, that being charged an International Fee is in fact a problem when it is something I have intended to prevent and cannot predict as an expense.

Fees use 'registered address' but policies use 'shipping address' <<< This is poor policy logic

I understand completely there is overhead for a foreign currency transaction, but this transaction is one that is between eBay and the BUYER by permitting freight forwarding and not allowing any reasonable way to prevent the charge except onerous workaround of snooping a buyer after a sale and cancelling an order.

OK, got that off my chest. Fire away and tell me how I am wrong on this one.

Best wishes.

[chris13]

@pburn  May I see where these are documented please?

Many of the things I can 'think of' tend to be based on learned information from threads here or past experiences, which I was reminded this morning are not valid for more than a few weeks given the number of changes that can occur with the every evolving set of implementations here.

Several times I read replies from 'Rockstar' posters that we should use documented eBay policy rather than things we read from opinions expressed here, which is good advice.

[pburn]

Order cancellation policy 

When a seller can cancel an order

A seller can cancel an order if:

• The buyer asks to cancel the order and they haven't shipped the item yet
• The buyer hasn't paid within the time allowed
• The buyer used the wrong shipping address when they completed their purchase
• The item is out of stock (this will result in a transaction defect)

The examples provided in the previous post are corollaries of the above-bolded verbiage--with a little common sense and experience thrown in--not only my own, but also the thousands of Community threads on this topic posted over the years.

It seems some of the replies the replies that have been received from other members have either been misunderstood or have been misrepresented. That may not be the best way to approach other members' advice if one is interested in a positive and productive community experience.

[pburn]

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@chris13 wrote:

@pburn  May I see where these are documented please?

Many of the things I can 'think of' tend to be based on learned information from threads here or past experiences, which I was reminded this morning are not valid for more than a few weeks given the number of changes that can occur with the every evolving set of implementations here.

Several times I read replies from 'Rockstar' posters that we should use documented eBay policy rather than things we read from opinions expressed here, which is good advice.

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kyle@ebay 

Any chance you could provide some guidance regarding when it is appropriate for sellers to use the "problem with buyer's address" reason for cancellation?

[kyle@ebay]

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@pburn wrote:

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@chris13 wrote:

@pburn  May I see where these are documented please?

Many of the things I can 'think of' tend to be based on learned information from threads here or past experiences, which I was reminded this morning are not valid for more than a few weeks given the number of changes that can occur with the every evolving set of implementations here.

Several times I read replies from 'Rockstar' posters that we should use documented eBay policy rather than things we read from opinions expressed here, which is good advice.

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kyle@ebay 

Any chance you could provide some guidance regarding when it is appropriate for sellers to use the "problem with buyer's address" reason for cancellation?

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Hey @pburn you bet!  This particular cancellation reason should be used when the buyer's address is incomplete or invalid.  An easy rule-of-thumb on this one is that it should be used in the event that you run into an error when trying to create the shipping label for the customer.  You can see more info on this topic here.  

[pburn]

Thanks again for all your help today, kyle@ebay!

[pjcdn2005]

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@dbfolks166mt wrote:

When there is a chargeback or MBG claim for an item not received, ebay will cover the seller if there is delivery confirmation to the address that the buyer gave when making payment.  That's true if delivery is to a FF or to the buyer's home address.  I'm sure that I've posted that info from the help pages to you before so I won't bother posting it again.

You have and I know how to find that information. That means NOTHING to the CC company. 

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@dbfolks166mt 

I never said that it mattered to the credit card company. I said that ebay covered the seller in an inr chargeback or charge not recognized situation.   I'll post the info from ebay again.

 

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide:

• Evidence of successful delivery to the address provided by the buyer at checkout, or
• Proof that the buyer collected the item

If eBay determines that the item was successfully delivered or picked up:

• We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and
• We will waive or refund the seller's dispute fee

[femmefan1946]

@joliztoyco

Raise the prices on everyone to pay for the shipping to buyers you have specifically excluded from your auctions?

It's not really all that insane, although I would suggest that the percentage be less than 2%.

Crunch the numbers.

I ship internationally, and overseas sales are about 5% of my sales.

I guess if I was worried about it, instead of just having enjoyed 5% more sales, that rise might be around .1% on my  selling price, or 10c on a $10 sale / $1.00 on a $100 sale.

[femmefan1946]

@chris13 

I found 11 threads some 7 pages long on this subject. Seems like if it was working out just fine for sellers it wouldnt have such history.

Two points-- people come to the Boards when they have a problem not when everything goes smoothly.

Man bites dog is a news story.

And -- Americans (and Brits) are weirdly afraid of overseas shipping. Just making out a customs form upsets them. That's why eBay introduced the Global Shipping Program which ended responsibility for delivery at the Kentucky plant and paid import fees in advance, ending the most likely problems.

[itscalledapostingid]

Who would have thought my suggestion of setting prices to cover all of ebay's fees would be so controversial?

[yuzuha]

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@femmefan1946 wrote:

And -- Americans (and Brits) are weirdly afraid of overseas shipping. Just making out a customs form upsets them. That's why eBay introduced the Global Shipping Program which ended responsibility for delivery at the Kentucky plant and paid import fees in advance, ending the most likely problems.

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To be fair, COVID threw a huge snarl into any sort of international shipping. I used to ship internationally all the time with no issues but ever since COVID, I've limited things to US only because I've heard far too many tales of issues with postal services in other countries and things taking forever to be delivered/not being delivered.

[femmefan1946]

I ship internationally using the postal system and have found no difference from my earliest eBay shipments in 1998 to today.

About 5% of my sales go overseas, 85% to the USA and the rest are domestic sales to Canada.

The one concern I think American eBayers should have is that the new EIS program does not force the buyer to pay import fees (duty and sales taxes) upfront, unlike the GSP.

The advantage with GSP was that the " customs delay scam" where the buyer filed and won an Item Not Received dispute*, then went and picked up the shipment paying only import fees, may have disappearedwith the new program.

That part of the GSP was loudly (and erroneously) complained about by my  fellow Canadians, who thought those fees were going to the GSP instead of the Canadian government and technically should have been collected on delivery when the GSP was not used.

So, sorry about that.  Unintended consequences on our part.

*I've actually had a couple of those, both from Germany.  Most of my problem transactions were with US buyers, at a higher percentage than domestic or overseas.