eBay

libbstir · ‎03-25-2020

My sales have decreased significantly due to my eBay seller account being tagged by Vero for a Vero violation. Does anyone know how long they will tag my account? I contacted both eBay and the email contact eBay gave me for the Vero violation and received no help. I also tried setting up another account and they deleted it. I've tried markdown manager, promoting items which loses money and it barley helps. Any advice would be great. Thank you!

zamo-zuan · ‎04-01-2020

@mam98031 wrote:
You may have missed the part that we have no idea how many Vero violations the OP has received, they have not shared that. And if it is just a couple of them, it does NOT affect or restrict their selling account. They will drop off completely after 90 days. Or that is how they use to work. And that is if you get a policy violation for them.

The first one does not create a policy violation on a seller. Subsequent ones do as I remember it. So unless the OP got a few of them, it isn't likely their issue.

The OP's issue, depending on how many violations they actually received, may not have anything to do with the Vero violation/s received.

I seen the part about how many violations, and furthermore actually had mentioned it in my post if you refer to the 4th paragraph.

Regardless, I'm not sure why we're even questioning if this is about VeRO or not. The OP is asking for advice based on what they were told by eBay.

He/she wanted to know how long VeRO affects accounts and advice on dealing with it, and I answered that question.

The OP is going by what they were told by eBay. I'm not sure what purpose it serves to try to prove the OP "wrong", but it definitely does not seem as if it's something that is helpful to the OP.

zamo-zuan · ‎04-01-2020

@pburn wrote:
@zamo-zuan wrote:
. . . VeRO penalties do coincide with loss in sales.

Sellers who received this can confirm that their traffic does decrease at the time of the violation being reported to you by email. And they can also confirm that it resolved in the amount of time (60 days for Motors sellers) and that the restoration to normal amounts of sales coincides with the penalty dropping off of the business readout.

Oh, good! Another theory for my folder of anecdotal evidence for eBay throttling!

First off, it's not anecdotal. If you review the links you see a very thorough explanation and Trinton had said it DOES influence seller accounts in response to the situation I explained.

I'm not sure why you're contradicting something that was said by a CSR in a direct response to my questions. It seems a continuation of the pattern of targeting my posts and trying to ruin my credibility. Which seems odd as I'm trying to actually help the OP. Is the purpose here to actually help the community, or to just try to make others look bad?

Furthermore, I'm going to assume your message is facetious? And if that's the case, I'm fairly sure this is breaking multiple rules of the community forum.

If you really do have a folder of "anecdotal evidence", well... that raises all sorts of new questions...

mam98031 · ‎04-01-2020

@zamo-zuan wrote:
@mam98031 wrote:
You may have missed the part that we have no idea how many Vero violations the OP has received, they have not shared that. And if it is just a couple of them, it does NOT affect or restrict their selling account. They will drop off completely after 90 days. Or that is how they use to work. And that is if you get a policy violation for them.

The first one does not create a policy violation on a seller. Subsequent ones do as I remember it. So unless the OP got a few of them, it isn't likely their issue.

The OP's issue, depending on how many violations they actually received, may not have anything to do with the Vero violation/s received.
I seen the part about how many violations, and furthermore actually had mentioned it in my post if you refer to the 4th paragraph.

Regardless, I'm not sure why we're even questioning if this is about VeRO or not. The OP is asking for advice based on what they were told by eBay.

He/she wanted to know how long VeRO affects accounts and advice on dealing with it, and I answered that question.

The OP is going by what they were told by eBay. I'm not sure what purpose it serves to try to prove the OP "wrong", but it definitely does not seem as if it's something that is helpful to the OP.

Let us get some clarity. A year or so ago tyler@ebay helped me with a Vero issue and explained to me what a single Vero violation means to the health of my selling account and what additional ones mean. So hopefully he will have time to pop in and give you and all of us that info.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

tyler@ebay · ‎04-01-2020

@mam98031 wrote:

@zamo-zuan wrote:

@mam98031 wrote:

You may have missed the part that we have no idea how many Vero violations the OP has received, they have not shared that. And if it is just a couple of them, it does NOT affect or restrict their selling account. They will drop off completely after 90 days. Or that is how they use to work. And that is if you get a policy violation for them.

The first one does not create a policy violation on a seller. Subsequent ones do as I remember it. So unless the OP got a few of them, it isn't likely their issue.

The OP's issue, depending on how many violations they actually received, may not have anything to do with the Vero violation/s received.

I seen the part about how many violations, and furthermore actually had mentioned it in my post if you refer to the 4th paragraph.

Regardless, I'm not sure why we're even questioning if this is about VeRO or not. The OP is asking for advice based on what they were told by eBay.

He/she wanted to know how long VeRO affects accounts and advice on dealing with it, and I answered that question.

The OP is going by what they were told by eBay. I'm not sure what purpose it serves to try to prove the OP "wrong", but it definitely does not seem as if it's something that is helpful to the OP.

Let us get some clarity. A year or so ago tyler@ebay helped me with a Vero issue and explained to me what a single Vero violation means to the health of my selling account and what additional ones mean. So hopefully he will have time to pop in and give you and all of us that info.

Hi @mam98031 - VeRO violations can impact a member's visibility in search results, with escalating consequences for repeated infractions up to and including account restriction or suspension.

It's also important to note that the VeRO program is dynamic, with consequences and impacts changing regularly. Most recently, there was a restructuring of the way a number of removals and coaching emails are worded (announced at eBay Open 2019), which means that what I told you 18 months ago may no longer be accurate. Thanks!

Tyler,

mam98031 · ‎04-01-2020

tyler@ebay wrote:
@mam98031 wrote:
@zamo-zuan wrote:
@mam98031 wrote:
You may have missed the part that we have no idea how many Vero violations the OP has received, they have not shared that. And if it is just a couple of them, it does NOT affect or restrict their selling account. They will drop off completely after 90 days. Or that is how they use to work. And that is if you get a policy violation for them.

The first one does not create a policy violation on a seller. Subsequent ones do as I remember it. So unless the OP got a few of them, it isn't likely their issue.

The OP's issue, depending on how many violations they actually received, may not have anything to do with the Vero violation/s received.
I seen the part about how many violations, and furthermore actually had mentioned it in my post if you refer to the 4th paragraph.

Regardless, I'm not sure why we're even questioning if this is about VeRO or not. The OP is asking for advice based on what they were told by eBay.

He/she wanted to know how long VeRO affects accounts and advice on dealing with it, and I answered that question.

The OP is going by what they were told by eBay. I'm not sure what purpose it serves to try to prove the OP "wrong", but it definitely does not seem as if it's something that is helpful to the OP.
Let us get some clarity. A year or so ago tyler@ebay helped me with a Vero issue and explained to me what a single Vero violation means to the health of my selling account and what additional ones mean. So hopefully he will have time to pop in and give you and all of us that info.
Hi @mam98031 - VeRO violations can impact a member's visibility in search results, with escalating consequences for repeated infractions up to and including account restriction or suspension.

It's also important to note that the VeRO program is dynamic, with consequences and impacts changing regularly. Most recently, there was a restructuring of the way a number of removals and coaching emails are worded (announced at eBay Open 2019), which means that what I told you 18 months ago may no longer be accurate. Thanks!

tyler@ebay

Thank you. For those of us not at Ebay Open, is there more you can share with us or a link.

Also does this mean that even one Vero violation can impact your selling account in a negative way? How long does a violation remain as a negative impact on your account?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

zamo-zuan · ‎04-02-2020

@mam98031 wrote:
Also does this mean that even one Vero violation can impact your selling account in a negative way? How long does a violation remain as a negative impact on your account?

EBay is not clear about the exact rules, so there may or may not be some leeway for first time offenses.

But from our own experiences, even if you had not received one in over a year, a single "fair warning" (NOT a VeRO violation, but simply a warning) could have immediate consequences.

This is not hearsay. This is much evidence of this (beyond eBay's comments on it).

It is evidenced by traffic suddenly dropping 30-40% literally at the exact time the fair warning was sent. Meaning if you got the warning at 2pm, that is the exact time your traffic drops.

We've had confirmation from a Senior Manager of Motors who we worked with that the drop was due to VeRO.

We had MSO Sellers Health representatives confirm that the only penalties on record were VeRO.

We've had the VeRO team tell us that while "warnings" should not be given penalties, we did indeed have a penalty, despite never having a takedown (which we were told was an error in their system, but in the discussion with Trinton, he had changed his tune during the linked conversation to say it is intended that "warnings" can give a penalty).

It is also easy to confirm if you have an Anchor account and access to anyone who can generate the 1-pager business reports. These reports show how many VeRO are currently on your record.

For anyone who doesn't want to take my word for it, it could be confirmed by those with access to these reports. Once you get the violation, request a 1-pager and you will see the violation on your record. After 60 days (or whenever your traffic returns to normal) request another report. You'll be able to see that as soon as that violation drops off your record, traffic (and therefore sales) return to normal.

This is besides the fact that larger sellers deal with these issues on a pretty regular basis. With enough experience, you can see the patterns of how these things work. Given that VeRO are not really regulated by eBay and often times you receive a VeRO warning without doing anything wrong, sellers have to modify their business plans if they receive a warning. You must expect a drop and refocus your resources until the penalty has passed. Knowing that (at least in Motors) penalties typically last for 60 days could immensely help you plan for the future.

tyler@ebay wrote:
It's also important to note that the VeRO program is dynamic, with consequences and impacts changing regularly.

This is much of what makes it difficult to deal with. There's not actually anywhere that list the current policies for being in compliance with VeRO.

You could be following the advice you were last told by eBay, and then suddenly receive a violation or warning, and nobody at eBay could help you. It's not fair, but that's how it works.

The best a seller could do is just plan around traffic to your store dropping for awhile, and typically returning to normally after ~60 days.