Selling Privileges are Restricted due to "Extremely Bad" Level of INR%

[admart_786]

I got this email from ebay "Upon evaluation of your recent transactions, we noticed that the INR% (item not received rate) of your eBay account is "extremely bad" level. Pursuant to our eBay user agreement and eBay policies, we regret to inform you that your eBay account will be restricted."
Can any please tell me is my account permanently suspended or is there any chance to get my account back? 

[maxine*j]

Self-deleted;  posted in error.

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[janet9988]

You are not eligible to use the EIS program.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...

[valueaddedresource]

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@sharp.shooter.ser wrote:

@valueaddedresourcethank you for pointing it out, I am aware of it, but this policy is in effect starting July 24th, so no I dont believe thats the cause.

Here are my stats per that new policy?!? My US INR's are below average.

The United States	0.5%	1%	0.5%	1%
The United Kingdom	2%	1%	0.5%	1%
Germany	6%	1%	0.5%	1%

However, Germany rate is quite high, but the interesting thing is, I had only a few sales to Germany in last year, and 0 INR opened from buyers there. Situation with UK, I had one, that I refunded on my own accord (only to later find out that the item was actually delivered before the refund, but the tracking didn't show it) so the stats showing is bogus as well.

That's why I am saying something is not right here.

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@sharp.shooter.ser I understand that it says it goes into effect July 24, but there have been a lot of reports just like yours here in the community the last week or so, so I do still believe it may be related to that new policy in some way, even if it's not the 24th yet.

That's not to say eBay is necessarily right - just that it's important to be aware of the change and bring it up when you talk to support as it may be a factor (and support may not even be aware of the policy...that happens very frequently).

eBay may have started enforcing it early in error or they could be looking at incorrect information or AI bots may have automatically triggered the action against your account....unfortunately the only thing you can do in that case is to contact support to try to appeal and provide them documentation to show they are wrong.

[sharp.shooter.ser]

yes, you are right, I remember when I saw the announcement how happy I was, until I saw the requirement for item to be physically in US.

[sharp.shooter.ser]

yes, you might be right, AI might of got a hold of it as a factor (too bad it has flaws) - maybe I should try to sort those bad info on Germany and UK, which tells the rest of them trying to help that situation with INR is "BAD" when it actually isnt. AI (or The Entity lol too much MI) messed something up...

[valueaddedresource]

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@sharp.shooter.ser wrote:

yes, you might be right, AI might of got a hold of it as a factor (too bad it has flaws) - maybe I should try to sort those bad info on Germany and UK, which tells the rest of them trying to help that situation with INR is "BAD" when it actually isnt. AI (or The Entity lol too much MI) messed something up...

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@sharp.shooter.ser I'd definitely start there if I were in your shoes. If those statistics are not accurate, gather whatever documentation you have (business records, reports from other places on eBay etc.) and contact support to dispute them and ask where they are getting their information.

[sharp.shooter.ser]

tried with UK CS today, couldnt even reach German CS. No luck with them, they said they will investigate it further (the 2% shown in the table), and hopefully those 6% shown for Germany for INR (which is not true at all).

But, the new policy states: "Please note that eBay will start implementing the above evaluation from July 24, 2023. Transactions before July 2, 2023 will not be subject to the evaluation."

So it is not the reason.

Service metrics state: 

• Item not received: You’re not performing as well as your peers in meeting your delivery commitments.
  If you are rated Very High for a shipping category, but you had fewer than 10 'Item not received' requests from unique buyers, or your 'Item not received' rate is under 1% in a specific shipping category during the evaluation period, you will not be subject to consequences.

and those are evaluated for 3 months back - in that case there are 22 cases opened (not 32).

Per same policy, consequence is:

• Item not received: Time automatically added to buyer-facing delivery estimates for the shipping categories where you are currently evaluated as Very High.

Seller level policy

Number of defect rates that affect your seller rating

Transaction defect rate

Transactions with one or more of the defects listed below are subject to transaction defect rates.

Requirements All eBay sellers eBay Top Rated Sellers

Maximum percentage of transactions with defects	2%	0.5%
Maximum number of unique buyers affected before seller status is changed	4	3

Cases closed without seller resolution

Cases closed without seller resolution are cases where eBay was asked to review the case and the seller was found responsible. (This applies after the account has exceeded the maximum number of allowed cases.)

Requirements All eBay sellers eBay Top Rated Sellers

Maximum percentage of cases closed by eBay without seller resolution	0.3%	0.3%
Minimum number of unique transactions for requirement to activate	2	2

and my seller level as of today is still Top Rated as of today, and since the last case I had was overturned my defects rate are 0.00%.

Interesting thing was told to me by CS - when I said Royal Mail is notorious for not updating delivery status for their online tracking, she told me I should choose another carrier. LOL! National UK postal operator! Really? And I dont have the option to choose different one when sending to UK (with regular mail of course). 

This is getting more and more interesting, and I am confused by the unwillingness to get to the bottom of the problem. What metrics was used to determine that my selling behavior is not as per standards?

[ckimodog]

@Anonymous 

If eBay provides a shipping model that is workable and will provide tracking, by all means use it.  Yes it is expensive.  It is also expensive here in the US, no one is getting cheap shipping these days.  Fuel prices are up and that hurts all of us right in the wallet.  I would spend the money to keep your business alive, because you have a nice shop set up and loose gems are in demand for many of us accessories designers, etc.  Remember what I said about looking up what you can and cannot ship to the other countries out there.  It is important to be up and informed about customs.  

I would like to see you getting back to selling.  If you want to make money, you need to spend money.  That's for business in general everywhere.  

Again, good luck to you and good thoughts coming your way.  

[Anonymous]

@ckimodog ebay international shipping is not for (non-US) accounts, at least not yet. Googling " US Fulfillment" showed some results. They give you storage + handling + shipping to your customers, most have integration option which means automatic fulfillment upon order if they arleady have your item with them. Which leads us to the question of trust, in our case, a really small sized inventory can be precious. @sharp.shooter.ser what do you say. Have you thought about this option?

[sharp.shooter.ser]

Having our stock there? Sounds great but there are a lot of ifs and unknowns there in terms of getting it there, how much would the storage cost and how will one export it from its home country.

[sharp.shooter.ser]

PB trackingPost Serbia trackingebay page1ebay INR pageebay trackingwell here is another one this morning.....opening a INR, because ebay tracking shows "Prispece" - Arrival, and it doesn't show delivery, yet the rest of the tracking shows delivery! and this is counted as an opened INR!!! and CS will close it, because it shows delivery! and how convenient, he opens the case on the day it was delivered (time stamps are per my local time so it was yesterday about 11AM US time). 

ebay tracking (unlike others) shows item was in Customs from June 28th (Za carinu - For customs in English).

not to mention, in general, that (I wont use foul language) feature that when buyer wants to "ask a seller a question" and he has offered "didn't receive an item" option, most of those who would just want to ask a genuine question (instead of using messages) they open an INR case without even knowing it.

I mean, c'mon.......

Anyway, this one is another case added to my "BAD STATS" because I am an "awful seller" and "community should be protected from the ones like me"..... which is ruining my metrics. And ebay wont hear about it.

metrics

[sharp.shooter.ser]

ah, found the report that made the problem..... out of 567 total transactions, 17 INR were counted towards Service metrics.... yet, 13 out of those were due to items stuck in Customs office (which shouldnt be counted), so my actual metrics should be 0.07%, not 3%.

lets see will eBay listen to what I have found and documented it with tracking info.

[yoonix1]

Looking at your feedback, were you doing a drop shipping from Pakistan? EBay was trying to get a rid off all drop shippers. If you ever come back, just try something esle.

[itsjustasprain]

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@yoonix1 wrote:

Looking at your feedback, were you doing drop shipping from Pakistan? EBay was trying to get rid of all drop shippers. If you ever come back, just try something else.

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Ebay is not trying to get rid of dropshippers. The OP was trying to do retail arbitrage instead - selling something he did not have and then ordering something from Walmart when he had a sale. Walmart does not offer dropshipping services.

[istanbul.tesbih]

eBay is making a big mistake somewhere. They even include INR cases closed by customers in the calculation. I have only 2 cases of INR in 105 transactions. 1 of them is already a novice customer. A few days after purchasing the product, he created an INR case saying "Item Not Delivered". The package has already reached him after 1-2 days and the customer has closed the INR case. My other package was also delivered to the client and the client closed the file. I currently do not have any open INR cases in my account. All my packages are trackable and with tracking number. I am an eBay seller for 13 years and have over 1500 sales and 574 full positive feedback. But eBay robots restricted my account despite this performance. Yes, eBay robots do this and eBay customer representatives cannot interfere with it. If this calculation is continued and these transactions are not corrected, 80% of the sellers on ebay will have their accounts restricted within 3 months at the latest and there will be no sellers on ebay. As I said, my account was restricted because of only 2 cases among 105 transactions. I really don't understand such behavior. In addition, the number of sellers whose accounts have been restricted has reached really high figures within 1 week. I understand this from social media and forum sites. Even Top Rated sellers have their accounts restricted. 8 of the customer representatives I spoke to stated that they could object to this after 30 days and that the restriction was temporary. 2 of them said that the restriction is permanent. They cannot even say exactly whether it is temporary or permanent. Let's keep in touch with customer representatives, send e-mails constantly, and constantly and unceasingly inform ebay that this situation is wrong. Surely they will hear our voice.