@stuffbuyeruk wrote:
If not replying to people is what we are supposed to do, it would be great if that was stressed during the process, just as it would be great if people we'ren't allowed to start a return without entering a postal tracking number and it was made plain from the start that if you open a return you MUST use tracking.
As with most things on this site, it seems people are encouraged to walk into a hole and then, once they are in a hole someone drops down a legal document explaining why you are in a hole.
Tracking is not a requirement to sell and ship items on eBay so for those cases that the item was shipped in a white envelope (sports cards, stamps, coins, stickers, decals, tattoos, letters articles all kinds of media, pictures, etc) which is a very large number how is a tracking number suppose to be provided in the case details?
You are thinking about this only from a sellers perspective and not a very good position at that. Buyers should not have to prove anything when they open a case. An opened case does not make the seller or buyer a villain. It simply means this transaction need more attention. Sellers should have and retain all info to use for open cases.
After all it is the sellers responsibility to make sure the item gets delivered to the buyer. We sellers assume because we did all the steps and shipped the item that it will get delivered and a majority of the time they do get delivered on time but that does not take away our responsibility's to the transaction.
No one encouraged you to walk into a hole on eBay, but you were encouraged when you signed up as a seller to read the info provided, and learn about the details, You are given seller updates to your email address. You are reminded when you list things.
If you are falling into holes as a seller on eBay then you probably need to focus better on your business and how to be successful selling on eBay. I liken this to a person walking and texting and causing havic for everyone else in there path, because you the seller does not want to do the hard work to become successful or you simply do not care enough.
Many of the regulars here in the forum are of the professional mindset, where they either learned the hard way as you seem to follow or they took the time to learn to do this correctly. Now you have a choice on what to do moving forward. Do you want to be proud of your acheivement as an online seller on the worlds largest marketplace for third party sellers or do you just want to sit on the sidelines and occasioanlly step onto the field?
You are not a user name I recall and my only experience with you as a member is in this thread that you are complaining about something it appears you have not thought out very well.
Being a salesperson which you are as an online seller means you have to adjust your personal positions on things. It really is all about the buyer not you the seller. As you learn new techniques to satisfy the buyer you also learn what not to do next time and how to be pro-active to avoid the extra time and stress selling online inherits. Like all things you get better with practice, and you can make huge jumps by learning how things are done properly before you step on the field.
Good Luck Selling!
