Sellers get a defect if they issue refund for small shipping overcharge.

[johnfduda]

This is a horrible way for eBay to encourage crooked, underhanded business practices.

Myself I quit giving a refund of $1.38 in shipping overcharges a couple years ago. But to think that after all this time they still do this. How many sellers have been given a vacation where this kind of a defect was the only defect?. Or, at the least, a refund of thirty nine cents was the tipping point?

[ladypostingid]

I always just include the extra $$ in the package.

[goodluckselling]

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@johnfduda wrote:

This is a horrible way for eBay to encourage crooked, underhanded business practices.

Myself I quit giving a refund of $1.38 in shipping overcharges a couple years ago. But to think that after all this time they still do this. How many sellers have been given a vacation where this kind of a defect was the only defect?. Or, at the least, a refund of thirty nine cents was the tipping point?

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I have never heard of anyone getting a defect for a partial refund regardless of the amount? 

Good Luck Selling!

[luckythewinner]

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@johnfduda wrote:

This is a horrible way for eBay to encourage crooked, underhanded business practices.

Myself I quit giving a refund of $1.38 in shipping overcharges a couple years ago. But to think that after all this time they still do this. How many sellers have been given a vacation where this kind of a defect was the only defect?. Or, at the least, a refund of thirty nine cents was the tipping point?

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I give partial refunds for shipping about once a week.

If they resulted in defects I would have dozens of them.

But since I have 0 defects, I think you are completely mistaken about this.

[bubbleman2010]

A partial refund issued directly through PayPal without any explanation via eBay Messages may lead to a defect being recorded on eBay. Additional details can be found within the Knowledge Base content referenced within this thread.

[mistwomandancing]

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goodluckselling wrote:

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johnfduda wrote:

This is a horrible way for eBay to encourage crooked, underhanded business practices.

Myself I quit giving a refund of $1.38 in shipping overcharges a couple years ago. But to think that after all this time they still do this. How many sellers have been given a vacation where this kind of a defect was the only defect?. Or, at the least, a refund of thirty nine cents was the tipping point?

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I have never heard of anyone getting a defect for a partial refund regardless of the amount? 

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This.  ^ ^ ^ ^ ^    ??????????

[bubbleman2010]

That would be the last bullet point in the seller Knowledge base update...

[yuzuha]

I've done it dozens of times and never gotten a defect for it, so...

[rolenboy01]

I could have swore trinton just locked a topic by siayan called "From the chat with Griff today" that said there would be defects given if a message is not made about why a partial refund is being issued? then something was said about "invisible defects" and many people laughed it off.

[nawlinsron2]

A couple of posters speed read past bubbleman's post...
"That would be the last bullet point in the seller Knowledge base update..."

What used to be ain't no mo'...in other words, this is ebay.

[jbbowers12012]

also do it quite often . refund shipping overages with the caption "shipping refund". never had a problem & buyers are always quite thankfull.......

[18704d]

Yes.

Again, from bubbleman's link;

"A partial refund can lead to a defect if there are no eBay messages between you and your customer that show the reason for the refund."

Lynn

[mingotoy]

I never heard of this.   I have given 3-4 partial refunds in the last 2 months and I have 0 defects.   I am wondering if perhaps instead of a partial refund, the seller gave a full refund.     You need to make sure that you are on the CLASSIC SITE page of Paypal to give a partial refund.   The other page says REFUND THIS PAYMENT and you can't change it.  On my ipad, if I change it, it still refunds the full amount so you need to be careful and switch to the classic site.  

I would definitely call ebay .   Try the ebay facebook page too. One thing that ebay does NOT like on their facebook page  is negative postings.   Also there is a good chance that someone there can help  the seller if they got a defect for this. 

[ted_200]

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@goodluckselling wrote:

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@johnfduda wrote:

This is a horrible way for eBay to encourage crooked, underhanded business practices.

Myself I quit giving a refund of $1.38 in shipping overcharges a couple years ago. But to think that after all this time they still do this. How many sellers have been given a vacation where this kind of a defect was the only defect?. Or, at the least, a refund of thirty nine cents was the tipping point?

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I have never heard of anyone getting a defect for a partial refund regardless of the amount? 

Good Luck Selling!

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There was an entire lengthy topic about it.  The eBay employee just locked the thing.  The employee says it's in the "Knowledge Base", and that you will get a defect, unless you send a Message through eBay (not through PayPal, on your refund) explaining why you gave a partial refund.  That's totally ridiculous, and I have no idea how eBay is going to use a bot to know this.

I just had to do this.  After seeing the topic here (the locked one), I went ahead and spammed my buyer with the explanation for the partial refund, even though I'd explained it on the refund on PayPal. 

I probably got a defect anyhow, since eBay will probably block any Message that is discussing payment for an item.

Did I mention how ridiculous all this is?

[rolenboy01]

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@18704d wrote:

Yes.

Again, from bubbleman's link;

"A partial refund can lead to a defect if there are no eBay messages between you and your customer that show the reason for the refund."

Lynn

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The weird part is I could have swore almost everyone here acting clueless posted in that very topic I referenced.