Sellers check your PHOTOS on newly auto relist items...

[tpopnyc]

All my photos have disappeared for items that were automatically relisted within the last 8 hours (give or take)... on the phone with Ebay conceirge now

[clu3]

The only image I have is the thumbnail also.  Annoying.

Also for the past week I've been getting dashes instead of views.

Contacting Ebay via twitter and phone this morning.

[gew6463]

Missing pictures on 25 good-til-cancelled listings here. I ignore alot of the Ebay glitches, but this is a big one. In the meantime, who is going to buy an item that doesn't have pictures?  Not sure if I should start taking pictures again, or wait and see if Ebay resolves & pictures return?  

[calntom]

The next GTC listing I have set to relist is 292040770858 in about 36 minutes. 

I will let it run as a test to see if this issue is fixed.

[calntom]

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@calntom wrote:

The next GTC listing I have set to relist is 292040770858 in about 36 minutes. 

I will let it run as a test to see if this issue is fixed.

---

The problem still exists with listing 292040770858 a few minutes ago.

I have another relist scheduled in about 56 minutes.......

[tpopnyc]

trinton@ebay

The e-mail reply I received from customer service in response to the photo issue was useless. Here's a list of my items without photos.  Please forward them to the tech team for resolution.

332239828409
332047244869
332047244869
331623002607
331924815119
331924815119
331924802429
332239804230
331924802429
331622686467
331622684674
331622675393
331955511579
331622672011
331622671802
332239748969

[calntom]

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@Anonymous wrote:

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@hioctane62 wrote:

Another that re-lsted a few minutes ago has the same issue.

@Anonymous

tyler@ebay

alan@ebay

Can anyone shed some light on this problem?

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Hi @hioctane62, we have gotten this over to our tech teams as a part of their investigation. All of the members who have reported issues on the Community Boards are included in this report. We will work to get this resolved as soon as possible and if you see any changes, definitely let us know!

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@Anonymous

This problem still exists this morning with new GTC Relists. I had one relist about an hour ago and the problem with the photos remains.

I just went manually went through ~150 of my last relists over the last 3+ days. Here is my list of listings without photos. Please forward to the Tech Teams for resolution. 

302682228910 302613473467 292269950663 292269950045 302467110716 302467109998 292269945841 302467108820 302467106706 292269939471 292269939057 302467103554 302467100786 292269933699 302467096974 302467096045 302467095277 292269926984 292269924488 302467091478 292269921253 292269917298 292269916526 302467084595 302467080547 302613429418 292421482475 292306671873 292306633312 292040122522 292421217919 302613142700 302613130899 302681921104 292421120823 302647781387 292306350831 292306347670 302500819058 292458634864 292458628484 302646915829 292458610115 292458600530 302646894475 302681066855 292131749029 302330221074

292305404214 302499890519 302499881072 292305383925 302499876060 292305377308 292305375106 302499870209 292305366621 292495688398 302330036287 292305202484

302680106649 302499016869 292304509578 292304508670 302575271076 292380487875 292380483872 302575009724 302328975459 292162923033 302644922827 302644915492

302644901927 292266246542 302463363865 302463362022

Thank you,   --  calntom

[deeplist]

I've found that ending any upcoming GTL listings and then manually relisting them is a work-around for this photo glitch, BUT it's only good for single quantity listings. Relisting manually creates a problem with variation listings in which the original quantity of items that you started with are back when it's relisted... then you have to manually adjust the quantities based on what you've sold already. And it's also a issue because the "number sold" is also reset, as well as the views, so you loose search engine ranking on those listings.... AND it'll be "no longer available" for the folks who have the items in their watch list.

So far, the best thing to do ( I guess) is to archive the photos of the upcoming GTC listings, let them auto-renew, and then immedietly re-upload the photos back in.

Either way, it's a complete pain in the ___ and eBay needs to get their act together immedietly. I've called in twice about this and demanded a refund in my seller fees, and they keep telling me they're going to have to get a refund approved by management and they'll get back to me in 24 to 48 hours... either way, this is completely unacceptable and I'm NOT going to let it ride. I've lost about 4 to 5 man hours of time on this nonsense thus far already. We pay way too much in seller fees and jump way too many hoops to just bend over and take this with a smile.

[hillbillymedia]

I am not sure if anyone will see this or not but....Ending some of my "good till cancelled" listings is not an option I want to do if my item A) has watchers orB) is a multi-quanity listing that has watchers and/or sales.

What I am doing before my item "rolls over" is copying my pictures from my ad to a folder on my PC. When the item rolls over I`m re-installing the pictures I`ve saved. It`s a pain but I can`t rely on ebay and it`s a quick workaround. For the pics I`ve already lost....I will give ebay some time to fix it before I re-take all those missing pictures Grrrrrrrrr.

[solarlightsplus]

Add us to the list of affected sellers.

[chooten06]

My listings are affected as well. 

[calntom]

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@hillbillymedia wrote:

I am not sure if anyone will see this or not but....Ending some of my "good till cancelled" listings is not an option I want to do if my item A) has watchers orB) is a multi-quanity listing that has watchers and/or sales.

What I am doing before my item "rolls over" is copying my pictures from my ad to a folder on my PC. When the item rolls over I`m re-installing the pictures I`ve saved. It`s a pain but I can`t rely on ebay and it`s a quick workaround. For the pics I`ve already lost....I will give ebay some time to fix it before I re-take all those missing pictures Grrrrrrrrr.

---

I just did screen shots of my probably 30-50 or more that will relist today so I can document the initial and existing quantities. I am going to end all of those listings and forfeit the watchers and already sold quantities because I have this pesky thing called life that I have no choice but to go ahead and pursue today.

What an absolute mess.

I will check back before I have to leave the house to see if they/anyone comes up with a fix before hammer/end those listings. I have other issues I have to address here at this time.......

[hillbillymedia]

update..... I have also found that if you only have 1 photo in your listing......if that listing rolls over you can just click "revise item" and revising will re-install that 1 photo. Unfortunatly most of my GTC listings have more than 1 picture.

[hillbillymedia]

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@calntom wrote:

---

@hillbillymedia wrote:

I am not sure if anyone will see this or not but....Ending some of my "good till cancelled" listings is not an option I want to do if my item A) has watchers orB) is a multi-quanity listing that has watchers and/or sales.

What I am doing before my item "rolls over" is copying my pictures from my ad to a folder on my PC. When the item rolls over I`m re-installing the pictures I`ve saved. It`s a pain but I can`t rely on ebay and it`s a quick workaround. For the pics I`ve already lost....I will give ebay some time to fix it before I re-take all those missing pictures Grrrrrrrrr.

---

I just did screen shots of my probably 30-50 or more that will relist today so I can document the initial and existing quantities. I am going to end all of those listings and forfeit the watchers and already sold quantities because I have this pesky thing called life that I have no choice but to go ahead and pursue today.

What an absolute mess.

I will check back before I have to leave the house to see if they/anyone comes up with a fix before hammer/end those listings. I have other issues I have to address here at this time.......

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I understand your frustration. Just trying to help.

[lookng2015]

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@deeplist wrote:

I've found that ending any upcoming GTL listings and then manually relisting them is a work-around for this photo glitch, BUT it's only good for single quantity listings. Relisting manually creates a problem with variation listings in which the original quantity of items that you started with are back when it's relisted... then you have to manually adjust the quantities based on what you've sold already. And it's also a issue because the "number sold" is also reset, as well as the views, so you loose search engine ranking on those listings.... AND it'll be "no longer available" for the folks who have the items in their watch list.

So far, the best thing to do ( I guess) is to archive the photos of the upcoming GTC listings, let them auto-renew, and then immedietly re-upload the photos back in.

Either way, it's a complete pain in the ___ and eBay needs to get their act together immedietly. I've called in twice about this and demanded a refund in my seller fees, and they keep telling me they're going to have to get a refund approved by management and they'll get back to me in 24 to 48 hours... either way, this is completely unacceptable and I'm NOT going to let it ride. I've lost about 4 to 5 man hours of time on this nonsense thus far already. We pay way too much in seller fees and jump way too many hoops to just bend over and take this with a smile.

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Fwiw, eBay opted themselves out of having to reimburse sellers for time lost etc etc in the UA after the last HUGE outtage they had a few years back, so don't hold your breath.

[lookng2015]

Hopefully it's only GTC listings affected.

Imagine the total chaos if it starts affecting listings that are relisted manually.