Sellers are not protected by eBay

[criszuj-0]

The sellers in eBay are not protected against buyers who don't check pictures and don't read full description. Always accepting returns from buyers. Also I had experienced racial messages from buyer but eBay still refunded the buyer from they own purse but still refunded. How company like eBay can do that? I'm really thinking now not to sell here anymore. It's like lottery now with buyers here. 

[ckimodog]

@criszuj-0 

Sorry for your situation.  Why would a buyer know what race you are?  This is business, not personal.  Your replies were somewhat inappropriate as well.  Being professional is what counts.  You can always report the buyer for abuse, but I doubt it will hold water.  It appears your buyer was unhappy with their purchase & you weren't honest  with them.  

Good luck!

[chevymontecarlo88]

 What i would suggest is not taking it personal and concentrate on selling while communicating with your buyers. Contacting the customers once they purchase, after the purchase and once the item has been delivered. These days it does seem like you do need to hold every customers hand through out the whole transaction. Yes it takes time but if you give them great customer service and over communicate with them, generally you will avoid situations like you have encountered. There are terrible buyers and sellers out there and your feedback replies may give others the wrong impression and would advise keeping it professional and polite. You are not going to make everyone happy regardless which platform you are on but how you deal with them can help minimize your losses. IMHO.

-Good luck

[kensgiftshop]

Looks like Ebay protected you if they refunded the buyer out of their pocket.

[fbusoni]

I have found over the years that one's experience as a seller here is largely a function of the merchandise that one sells.

Sell to teens and 20-somethings and you are in for a rough ride.

Sell to educated, financially well of people in their 50s and 60s and you do much, much better.

[fashunu4eeuh]

You claimed racism and then turned around and made a racist statement yourself (questioning the origin of the buyer’s name and pointing out it was not english). I know you were making a point, but future buyers are not going to be impressed favorably, and they are the only audience reading feedback that matters.

[chapeau-noir]

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@fbusoni wrote:

I have found over the years that one's experience as a seller here is largely a function of the merchandise that one sells.

Sell to teens and 20-somethings and you are in for a rough ride.

Sell to educated, financially well of people in their 50s and 60s and you do much, much better.

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I haven't found this to be true, and I've sold to that demographic for years. Some of my worst customers have been people my age. Do agree, however, that it's also a function of market - there are some things that I just don't dabble in - product rather than person or demographic.

[inhawaii]

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@chapeau-noir wrote:

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Some of my worst customers have been people my age. 

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30's?    😉

[vintagecraze50]

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@chevymontecarlo88 wrote:

 What i would suggest is not taking it personal and concentrate on selling while communicating with your buyers. Contacting the customers once they purchase, after the purchase and once the item has been delivered. These days it does seem like you do need to hold every customers hand through out the whole transaction. Yes it takes time but if you give them great customer service and over communicate with them, generally you will avoid situations like you have encountered. There are terrible buyers and sellers out there and your feedback replies may give others the wrong impression and would advise keeping it professional and polite. You are not going to make everyone happy regardless which platform you are on but how you deal with them can help minimize your losses. IMHO.

-Good luck

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I vote this response as an absolute gem. Way to go Chevy Camaro LOL!

[vintagecraze50]

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@criszuj-0 wrote:

The sellers in eBay are not protected against buyers who don't check pictures and don't read full description. Always accepting returns from buyers. Also I had experienced racial messages from buyer but eBay still refunded the buyer from they own purse but still refunded. How company like eBay can do that? I'm really thinking now not to sell here anymore. It's like lottery now with buyers here. 

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Ebay helped you out in this situation by giving a courtesy refund to you. I would be absolutely THRILLED. NOW GET TO WORK AND MAKE SURE YOU treat every customer even the not so nice one’s well. Put aside your emotions when dealing with some that may give you a hard time.

[buyselljack2016]

with the "quoting" in there .......................... the feedback was confusing to me as to who said what🤕

[mam98031]

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@criszuj-0 wrote:

The sellers in eBay are not protected against buyers who don't check pictures and don't read full description. Always accepting returns from buyers. Also I had experienced racial messages from buyer but eBay still refunded the buyer from they own purse but still refunded. How company like eBay can do that? I'm really thinking now not to sell here anymore. It's like lottery now with buyers here. 

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Seller protection depends on what it happening.  Details matter.  

I get it you are just learning this stuff, most of us here have dealt with it for years.  It does take a little getting use to.  This link will help.

https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

Judging just from what the buyer wrote in the response to the response you left on the negative feedback they left you, you misunderstood them and they weren't trying to be "racist".  But still, sorry you felt that way.

[fbusoni]

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@chapeau-noir wrote:

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@fbusoni wrote:

I have found over the years that one's experience as a seller here is largely a function of the merchandise that one sells.

Sell to teens and 20-somethings and you are in for a rough ride.

Sell to educated, financially well of people in their 50s and 60s and you do much, much better.

---

I haven't found this to be true, and I've sold to that demographic for years. Some of my worst customers have been people my age. Do agree, however, that it's also a function of market - there are some things that I just don't dabble in - product rather than person or demographic.

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Yes, I meant to edit that comment but got sidetracked.

It's the category more than the age group.  

Although category in many cases in fact determines the age group.  

Hence, my shorthand.   Thanks for catching that.

[fbusoni]

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@chevymontecarlo88 wrote:

 What i would suggest is not taking it personal and concentrate on selling while communicating with your buyers. Contacting the customers once they purchase, after the purchase and once the item has been delivered.These days it does seem like you do need to hold every customers hand through out the whole transaction. Yes it takes time but if you give them great customer service and over communicate with them, generally you will avoid situations like you have encountered. There are terrible buyers and sellers out there and your feedback replies may give others the wrong impression and would advise keeping it professional and polite. You are not going to make everyone happy regardless which platform you are on but how you deal with them can help minimize your losses. IMHO.

-Good luck

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This is an important observation, but I have a different perspective.

As a general proposition I believe in NEVER initiating contact with any buyer unless absolutely necessary.  eBay makes it so we do not have to do so.  

Treating customers with respect is critical; however, they are business partners for us -- they are not our friends.  

You are certainly right that it seems that you need to hold the customer's hand.   I date this horrible, lingering phenomenon to COVID and the sense of real or imagined helplessness that permeated our lives for a few years.   

The net result has been the infantilization of consumers by merchants, doctor's offices, HVAC repair companies, etc..  

The incessant emails and texts telling us we have an appointment coming up; the texts telling us the repair person is on the way;  and then the annoying texts and emails begging for a review.   

We see it in the non-stop reminders on eBay when we sellers do not immediately leave feedback for buyers.

There are exceptions... when my eBay app shows that an item that I mailed last week has not been delivered to a nearby zip code, I will check USPS tracking, inform the buyer and ask him to reach out if there is anything I can do (which of course there isn't).   

But that is as far as I go.    I know there are some people who like to be spoon fed, but I do not believe that the vast majority of functioning adult human beings appreciate being treated like children.

I think this is an important topic and would like to hear other views.   regards

[mam98031]

@fbusoni 

"We see it in the non-stop reminders on eBay when we sellers do not immediately leave feedback for buyers."

I haven't seen these is YEARS.  I also don't remember, but it may be a setting in your Site Preferences that you can turn off as a seller.  I know buyers have the option to turn off the reminders.

Thankfully my selling experiences do not support having to hold a customers hand except on rare occasions.  I sell on multiple sites.  For me, the vast majority of my transactions go off without a hitch.