@hillbillymedia wrote:
@juststuffisell wrote:
lol, someone got your cheezed I think...lol
I had a buyer last night during the football game hammer me with 4 questions on an item. One - respond, two - respond - three - respond - finally after the forth time, I ignored him. I have guests over, and a house full of people and frankly, have no time to deal with people who cannot look at the photographs or read the listing that provides all the answer to their questions.
Getting to be a common theme. Had one on a pocket watch Sunday. Same **bleep**. repair area clearly shown in the photograph and I get the - where is the repair question.
The reality is - don't ask questions in which the answer is provided in the listing. Most people don't sell enough on eBay any longer to justify interrupting the evening family time which only irritates said family.
I will add to this - it seems like to me - and it is about a 99% chance it is only in my own head - that those that just throw up a picture or two and a one sentence description sell a hell of a lot more than the people that take time to put 8 to 12 photos in the listing and spend 30 minutes providing specification and the like and have an overall quality feedback score as a seller. So in my small mind, if buyers are going to reward the activity from said sellers that have less than stellar feedback, why bother trying to stand out. Seems like eBay has made it such that it's not worth providing to much information.
Cheers
I am getting to feel the same way. It is pretty discouraging to see sellers doing thousands of transactions a month with stock phots, one line descripts(at best) and a slew of negative feedback a month while I am trying my best to provide my best, list honestly, answer questions etc. to get sales.
I`m starting to think "quanity over quality" may be the way to go.
Honestly, the system is kind of rigged for quantity right now.
There's no real way to differentiate "good" and "bad" sellers anymore. Feedback isn't used at all in search anymore. Sales history means very little compared to what it used to (now it's primarily a "stagnant listing measurement system"). And using things like returns/SNAD to determine good or bad sellers, is ridiculous, because it can't be appealed, and returns happen to ALL sellers.
There's very little reason to put in the work for stellar customer service anymore. Policies will override anything you attempt on your own.
Of course, repeat customers might like good CS. But that does not help as much when it's more difficult to get the visibility you used to get.
Right now, we don't have any major issues on eBay, but we are somewhat declined compared to past years - but the alarming part is that we're still at the top of our category and ALL sellers are declining. Yet the market on eBay claims it is up?
Also, for the customers, the offerings are worse now. In the past, if you competed with other sellers, you would end up giving buyers better prices. Now, if you are competing with other sellers, you will be spending more on sponsored listings. Which means higher prices for customers, less margin/profit for sellers.... but at least eBay will be doing better than in the past?
Meanwhile, at the same time they have this additional income... sellers receive even less coverage/protections?
The numbers show that it's becoming harder & harder to actually make a business out of eBay.
