Sellers - Sent a message on a fixed price item for a discount, and the buyer wants more of a discoun

[dawaguila_2]

Has anyone had fixed item prices and then get messages from buyers to get a discount?  I know the answer is yes on that, and I do too, but I am giving over 30% discount on an offer (on a fixed priced item), and the buyer wants another 15%-20% off.  I have now reached the offended point.  I know it's a business, and I thought even selling at a few under cost would be OK, but now I'm thinking - wow!  I am bending over backwards, and it's apparently not enough.  This was a discount on two items, both being 30% off my FIXED item price.  If I was a seller and marked up items over 60%, maybe, I wouldn't be so upset.  I don't mark up my items more than a small little profit, and sometimes, it's not even a profit at all after the fees, but it's a break even.  I charge the exact shipping cost, and with heavy items (like the one I'm totally upset with now), I don't charge the full shipping weight either. I can't figure out how to 'retract' an offer on a fixed item listing is my question. 

[labs118]

You as a seller can't retract your offer . If they counter then you can just decline.
If they accept you ship, if it times out after 48 hours great.

Just had a very low BO so I countered & explained why I couldn't accept .
They came back again at only 50 cents higher then the 1st offer
Not going to do this 5 times in this category so I just did decline !! 

[jason_incognito]

you can't just take anything at any price, add a markup and sell it.

Selling price is finite and out of your control.  eBay is generally a discount retailer.

[tunicaslot]

Most buyers here are reasonable but others have a set amt on what they will spend and can drive you crazy. Since you already set an offer - should they try to haggle more - just say at this time - you can't do any better - end of message.

I just had a watcher email me upset because I had a 40% discount going on some of my items which ended last night. They were upset - it's now back at the original price. I explained that sale had ended and that it may be put on sale again in the future - but because they didn't bother to read the listing and see that it was on sale - I blocked them because I don't need them buying and trying to negotiate the $15 price after they receive it. Had they not been so aggressive - I would have offered to mark down the item for them to $15 for a 24 hr period allowing them to purchase it at the discounted price.

[fern*wood]

I just looked at an offer I sent yesterday on one of my items. There was an option to cancel under certain circumstances.  The options to choose from were 1)entered wrong amount, 2) inventory no longer available, or 3) the item was lost or damaged.

They are found under more actions on the item, then click on your offer, and the options pop up.

[chrysylys]

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@dawaguila_2 wrote:

Has anyone had fixed item prices and then get messages from buyers to get a discount? 

This was a discount on two items, both being 30% off my FIXED item price.  

I can't figure out how to 'retract' an offer on a fixed item listing is my question. 

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Was this a Best Offer?  Or was it within a member-to-member message?  If so, did you reply as a message or as a formal offer?

[ersatz_sobriquet]

If you accepted an offer, or made a counter-offer that is going to cause you to lose money, there is zero reason to continue the sale. Just end the listing before they accept the offer. 

If they beat you to it and accept the offer, you have no choice but to ship. If you don't complete the sale under those circumstances ebay gives you an out of stock defect. 

[dawaguila_2]

It was through the messages on Ebay.    It was a fixed price listing, I received a message saying, would you accept "$__),  for the item.  I hit the "offer" button through the messages, and then was told they want it lower.  I did it on two different listings (through messaging versus actual sales), and now I want to retract both of them.  

[dawaguila_2]

I'm OK with my "offer" on the messages from the buy it now when they messaged me on the item, but when they want it now another 20% off (sent via message, not like a counter-offer type thing), I'm just kind of offended, and now that I've calmed down a bit (and thank you everybody for their posts), I just will ignore and if they buy the one item at the 40% off discount, I'm out a little, but I guess it's better than two items going at a 40% discount, and shipping is over what I actually charged.

[dawaguila_2]

Thank you so much!  Agreed! 🙂  

[chrysylys]

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@dawaguila_2 wrote:

It was through the messages on Ebay.    It was a fixed price listing, I received a message saying, would you accept "$__),  for the item.  I hit the "offer" button through the messages, and then was told they want it lower.  I did it on two different listings (through messaging versus actual sales), and now I want to retract both of them.  

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I don't know if those are binding in any way or if/when they time out, but my guess is the buyer won't bite.

[myboardid]

First, don't get offended over ridiculous offers.  In the scheme of life, it is really very unimportant.  Just ignore the request for a lower price and don't think about it. You need to grow a thicker skin and not be offended by these people.  They have no idea what your expenses are, what you paid for the item.  They just want it as cheap as they can get it.  They got you to lower your price once, they are trying to see how low they can go. 

As mentioned above, you can end your items right now and that will negate your offer to the potential buyer.  Then, first, put that buyer on your blocked bidder list, and second, relist the items. 

[a_c_green]

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@myboardid wrote:

As mentioned above, you can end your items right now and that will negate your offer to the potential buyer.  Then, first, put that buyer on your blocked bidder list, and second, relist the items. 

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Frankly, I think I'd be a little concerned about doing that, as it plays right into eBay's trap about charging FVFs on item listings that are ended shortly after an exchange of offer prices in email.

I would just ignore the counteroffer, let the listing run and make no further contact. If you really want to solicit haggling on your listings, then enable the Make Offer button. Otherwise list the item at the price you want to get for it, and ignore lower offers.

[ersatz_sobriquet]

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@a_c_green wrote:

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@myboardid wrote:

As mentioned above, you can end your items right now and that will negate your offer to the potential buyer.  Then, first, put that buyer on your blocked bidder list, and second, relist the items. 

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Frankly, I think I'd be a little concerned about doing that, as it plays right into eBay's trap about charging FVFs on item listings that are ended shortly after an exchange of offer prices in email.

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Not unless something that could be deemed suspicious was worded in those messages. Otherwise ending the listing is the smart thing to do. 

Why sell for a loss ever? I wouldn't, I would simply open my garbage can, dump the item into it, and the garbage can gives me no flack back.