Sellers Level

[briggspuzzlesandmore]

almost a year ago, when we moved our warehouse, I had some items missing and unable to ship.  I knew I fell below the level. and was at around %5...fast forward to the new report, after shipping, and no problems since April, and my rating yesterday was around 5%, today, its at 

Transaction defect rate

6.67%...their metrics are surely screwed up...a great reason to remain on EBAY where my sales have declined since I cannot list as many items, and I am surging on my own site and Amazon.

[nc-daydreamer]

Here is the link to the current policy:

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan... 

I wish you well - good luck.

[disneyshopper]

In order to decrease your defect rate, you need to increase sales.  As your number of sales are dropping off from a year ago, if you do not replace those sales with MORE sales than are dropping off, then the percentage of defects goes up as it is compared to fewer sales.

Take some of your lower cost items and "blow them out" with lower prices and/or free shipping in order to increase your sold items.

[jayjaspersgarage]

In other words, give away the store to appease the wepay moguls?

[plattspens]

We had a similar experience 2 years ago. I tried to explain to ebay that by allowing me fewer items for sale thus driving down sales, the percentage of 'good' sales to 'bad' sales would never increase, but they just don't get it. The only way to deal with this is to sit tight until the 'bad' sales drop out of the equation and the percentage of 'good' sales increases without doing anything. Incidentally, currently i appear to be able to list 2.0B (billion?) items with a combined value of £200.0M (million?). Whats all that about?

[axiombody]

I had a horrible experience with this years ago and was on a three month evaluation.  They allowed me only to sell a fraction of the items I had sold prior because they took into account how many I sold only most recently and I had been on vacation and hadn't sold as many as I had months prior.  By the time the bad transactions fell off I hadn't sold enough to stay on the three month evaluation so it went to a year evaluation.  I had sold 2-3 times as many items in the year prior and those feedback and transactions were falling off.  I tried to explain that to customer service like talking to a brick wall.  They kept telling me to have good transactions to counter the bad ones.  I tell them If I sold all my items as fast as I could that I was allowed it wouldn't do anything.  After months of cursing out supervisors and endless calls nothing happened and I had to wait the entire year before the transactions fell off.  Most horrible year ever for a couple of weeks of late shipments.

[axiombody]

...The funny thing is it wouldn't even happen now.  The evaluations back then before defect ratings were based on star ratings and if you fell below a certain star rating in shipping they would ding your account.  So if I had the same thing happen this year it would not be a problem.

[mam98031]

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@jayjaspersgarage wrote:
In other words, give away the store to appease the wepay moguls?

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Not necessarily.  First it is important to remember Ebay didn't create the issue the seller has, the seller did.  While I'm sure many of us can understand why the issues they had happened, that doesn't improve the buying experience by those buyers that purchased something only to find out that the seller can't ship it.

They don't have to drop pricing to increase sales if that isn't something they want to do.  But they can promo their listings, post more listings, etc.  But even if they do find they want to lower pricing and maybe run a sale, it is a problem that can be short term.  They need to dilute the numbers and to do that they need to increase their number of transactions in the eval period.  

[mam98031]

Also make sure you have inventoried the items you currently are selling on Ebay.  Make sure you have them all in stock and in perfect condition.  You absolutely want to do everything you can to make sure that no other items are missing.