I purchased this eLog a few months back from another eBay seller as new. Never opened or used it as I never got into trucking. So, I turned around and sold it on eBay as new with no returns accepted. New buyer is complaining that it's defective. He has submitted photos of violations claiming that he got one only after about an hour of driving when legally he's allowed 11 hours of drive time. Problem is, violation shows at start time, not at end time so it has to do with what happened the day prior which he submitted no screenshots of. I asked him for photo of the serial number on device, which he's not sending. I forwarded him a video to do initial set up on the device, but he says, he doesn't need it as the device has messed up the entire electrical system in his tractor. This Is a Garmin device, not some off brand to cause this to happen. I asked him for photo of the serial number on device, which he's not complying with. I only want to make sure he will be returning the device I sent him, not another device he had issues with.
