Seller requesting return

[lisa.marie8308]

Hi everyone! You all are always super helpful so I am hoping you can guide me again. 

I have been selling off some of my collection of Funko Pops, and I just had my first refund request. Buyer is claiming that the Pop barely fit in the box I sent it in, and that the Pop box was damaged. As a collector, I know the importance of box condition, and would never shove a pop in a box that it didnt fit in. The box I used was a harder cardboard, and fit the pop box perfectly. Buyer stated in return request that the box was bowed and he "knew before opening box" that items was damaged. 

I've attached some screenshots of return request and the pics he sent. Thoughts? What is the best way to handle this? Do I just accept return, offer partial refund, or something else? 

Thank you!

[vtije-0]

You should clicking "Accept the Return" Continue

[lgonzalez28]

This appears to be an honest buyer, imo. Things happen in shipping and it looks as though this may have been the one time it happened even if you have been lucky in the past. Could you accept a return and file a claim with carrier? It may be worth a shot, but the lack of protection may prove to be your downfall for a denial. 

Some buyers buy the same types of items repeatedly and usually know what is the "standard" packaging for the items they buy. This probably was lacking in comparison to many other pop sellers