Seller "Protection" rant

[speedracing4me]

Let me just start off by saying I love Ebay I really do, but I sure do miss the old Ebay where sellers had some sort of protection and at the very least could warn other sellers of nightmare buyers by leaving feedback. Most transactions go through without an issue but when you do find those special buyers it really just ruins it. It seems to me that these days their seller protection as they call it really just means you can call us for help, we wont actually help you but you can call. It's always the buyers word against yours no matter what evidence you provide.  The Buyer is always right. I understand wanting to make your buyers happy to draw more people to Ebay but there has to be some way to do it that is not at the expense of the sellers ALL THE TIME. Normally I just refund the buyer and try to move on because its a losing battle but not this time. The Buyer bought an item and when she received it she decided she didn't like it. Ok that's fine, open a return send it back and I will send you a full refund. Easy day right? Wrong. First off Ebay now gives the buyer almost 30 days to return an item which is sort of ridiculous but that's not the point. The buyer opened a return , Ebay put the funds on hold as per the usual. That was about 45 days ago. The Buyer refused to return the item so Ebay closed the return in my favor and released the funds. Ok good its over. Wrong again. The Buyer opened a dispute so Ebay took my funds AGAIN. The reason for the dispute was that she never received her refund. Are you kidding me? So of course I called Ebay hoping to get some help and receive some of that good old seller protection. Ya right. After being told there's nothing they can do because it is through her financial institution I submitted the proof of the return case along with my explanation. I had hoped that would be it case closed. Here we are a few days later and I got an email saying the case had been updated SHE CHANGED THE REASONING. How can you even do that? Im opening a dispute because xyz ,never mind that didnt work. Now im going to say its because the item was not as described. So once again I called Ebay. After an hour on the phone and  being transferred to a leadership team member I was still told.. wait for it.... that there's nothing they can do. It is not in Ebays hands because it is through the buyers financial institution. How?! Just How?! I have seen Ebay refund buyers no questions asked time and time again yet somehow there's nothing they can do to help. Good luck to all the sellers out there because buyers are in complete control and can do whatever they want with no repercussions whatsoever and they know it.

[monster-deals]

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@speedracing4me wrote:

 I was still told.. wait for it.... that there's nothing they can do.

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100% always a lie. Ebay is in charge of ebay no matter what they try to convince you of.

[mtgraves7984]

I sure can empathize. My diatribe would be very similar to yours, sans the 'calling eBay' part. I so  dread the (inevitable) day when a buyer files a CC chargeback... they cost you another $20, you know. Dang.

Afterthought... a few sellers have come out on top after an appeal... wait for their advice.

[downunder-61]

You only get one shot at fighting a CCCB so make it count.

Type  all relevant information to the case into a word doc and copy and paste any photo proof - feedback, messages, correspondence  everything you can into that document. Also you should include in the document that you request the return of the item before the case is closed.

Take a screen shot of the document and upload it as a jpg into the case.

[house*of*paws]

Hi @speedracing4me 

I'm so sorry this happened.  It sounds like the buyer filed a case with their credit card company after losing the eBay case.  Sadly, eBay has no control over a bank refunding their own customer. 

You WERE protected by eBay for the case the buyer filed with eBay.  

[BTW, it looks like you opened this account in 2010 ... so were never able to leave negative or neutral feedback for your buyers.  eBay stopped that practice in 2008 ... two years before you opened your account.]