Seller opened a dispute over an item I had no control over once shipped.

[thoa25]

Recently a buyer opened a dispute over an item that I had shipped, but due to circumstances out of my control the item was not scanned accepted for several days. Now eBay has taken my money, and the buyer has the item free of charge. I have tried every which way or contacting eBay and the buyer. The buyer is completely ignoring me and eBay just constantly tells me "we stand by our original decision". This is complete robbery and all due to something that quite literally no one has any real control over once they drop their package off to be shipped.

[little.font.lord.leroy]

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@blingfling123 wrote:

Contrary to what you said, carrier issues are not the responsibility of the seller. Which is the reason that all online retailers state so. You cannot control what happens to an item once in the hands of a carrier service.  You are correct that you cannot control what a carrier does but that does not mean you are not responsible. It also does not matter what other retailers do, it only matters what eBay does, on their platform, within the requirements of their User Agreement. 

I find it rather hilarious how often people defend eBays asinine decisions.

Whether you think them asinine or not, you agreed to them. Pointing that out is not defending eBay. 

We all have to play by the same rules, whether we like them or not.  If you do not agree with their policies, then you have options to sell elsewhere, but be forewarned, every platform pretty much has the same policy. You are responsible for getting the item as described to a buyer in a timely manner.  Every other platform out there would also refund the buyer if the item was not scanned or received within their required parameters, and they also very rarely refund the seller if something is delivered later. 

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I don't like being the one to say this, but the red font is very difficult to read and annoying to look at. It would be easier to read and as easy to understand if you simply placed the original in "quotes" and then had a line break for your responses. Thank you.

[nocoolnamejane]

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@thoa25 wrote:

I'm not sure what you mean. The buyer left negative feedback, I left no feedback.

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THAT feedback, where you admit you didn’t ship for EIGHT days after the item was bought. 

[nocoolnamejane]

I don’t see any red font?

[monica-sells]

"...due to circumstances out of my control the item was not scanned accepted for several days...."

Did you not get an acceptance scan when you dropped it off...if so, the recipient should have filed an INR (Item Not Received)...in which case, if the tracking was accurate, as long as there was 'some' movement/updates ebay would have given it a few more days after the initial inquiry (in most cases)...

at that point, it would be deemed "lost", and a refund would be in order unfortunately.....

If it is ultimately delivered, I am not positive of there is any recourse through ebay.....It has happened to me, the buyer let me know 2 weeks later after a refund (a full 6 weeks after shipping during Covid) that she received it, and offered to repay me for it. I let her keep it!

[wrong66]

What you DID have control over was getting the item scanned when you dropped it off or had it picked up. 

[yuzuha]

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@thoa25 wrote:

Contrary to what you said, carrier issues are not the responsibility of the seller. Which is the reason that all online retailers state so. You cannot control what happens to an item once in the hands of a carrier service.

I find it rather hilarious how often people defend eBays asinine decisions.

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Nothing asinine about it. If the package has not been scanned as accepted, there is no evidence that it is in the hands of the carrier service. You could claim you mailed it on Monday but then not actually take it to the PO until Friday. That is why one of eBay's requirements is that packages must receive an initial scan within your stated handling time to prove that you really did ship it when you said you were going to. Once you've got that initial scan, it doesn't matter if it's delivered late because you have proof that you held up your end of the deal and shipped it on time.

[7606dennis]

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@thoa25 wrote:

I'm not sure what you mean. The buyer left negative feedback, I left no feedback.

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You do realize that the feedback you have left in the past is visible to any who care to look, right? 

[dbfolks166mt]

     I learned LONG ago never to simply drop a package at the post office without having the item scanned then and there and obtaining a printed receipt. I am fortunate that the PO is only about 2 miles from me and I am 4 miles from a regional distribution center that is also open on Sundays. 

     Hundreds of seller got burned during the USPS quagmire that took place over the 2020 holiday season when some priority mail packages were not getting delivered for 3-4 months. I actually shutdown for about 6 months while the backlog cleared I could not afford to deal with multiple INR cases where eBay was going to side with the buyer 99% of the time.