Seller level: Tracking uploaded on time and validated

[sarahsstudio315]

ok, so I messed up and didn't even know it until my seller level went down.  I was able to figure out where I made the mistake, but not how to get it fixed.

A friend who had moved out of town wanted to support me and buy some items she liked from my store. Her daughter lives on my block. She asked if she could have her daughter pick up her order, so I refunded her postage charges. I have since discovered this was a bad move, but I do not know how to get it fixed, so it does not adversely affect my seller level.  

Tonight when I was poking around, again, trying to fix this, I noticed that my tracking upload on time had fallen again. The order they said wasn't uploaded was a buyer-canceled order.  It was fully refunded.  ??

Up until this I have been very pleased with how intuitive the selling platform has been to use. I couldn't find the answers to my problems by searching the seller hub. 😞 Could someone please point me in the correct direction?

In Peace,

Sarah

[mam98031 · Accepted solution]

@sarahsstudio315 

You had to of had other issues.  One buyer can not cause this to happen.  Depending on the area on the Seller Dashboard that you have issues with, can take between 2 to 4 different buyers BEFORE it can take you Below Standard.

https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347

At this point you may not be able to change the issues you have with not marking your friends transactions as shipped on time.  But you should contact Ebay.  The worse thing they can tell you is no.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

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Do come back and tell us how it works out for you.  If Ebay won't help you out with this issue, the best way to work yourself out of this pickle you are in is to increase the number of transaction you get.  You need to dilute your numbers.

Run a Discount sale.   You need to try your best to get as many transactions as you can by the end of this month as that will be the numbers you are eval'd on, on the 20th of May.  If you don't make it then shoot for the next month.

Send out offers, add more listings, do whatever you can to sell, sell, sell.

I wish you the very best.

[sarahsstudio315]

Thank you for your response.  I appreciate your wisdom and time.

  My friend ordered 7 items separately.  When I make a mistake I really make a big one.

  I was able to get CS to call me. He was very sympathetic and told me he could fix my mistake. But in the end he could not.  I communicated with 2 more CSR s that explained why they couldn't fix it.  And told me how to correctly handle the situation in the future.

  Again, thank you for taking the time to help me. I do appreciate it. 

In Peace, 

Sarah 

[mam98031]

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@sarahsstudio315 wrote:

Thank you for your response.  I appreciate your wisdom and time.

  My friend ordered 7 items separately.  When I make a mistake I really make a big one.

  I was able to get CS to call me. He was very sympathetic and told me he could fix my mistake. But in the end he could not.  I communicated with 2 more CSR s that explained why they couldn't fix it.  And told me how to correctly handle the situation in the future.

  Again, thank you for taking the time to help me. I do appreciate it. 

In Peace, 

Sarah 

---

Even though their were 7 items, it was one buyer, so it only counted as one defect.  You should be able to see that on your Seller Dashboard.  You can get a detailed report to that tells you what transactions were involved.  The little arrow on the right side will get you to the details.

https://sellerstandards.ebay.com/dashboard?region=US

Unless the 7 purchased crossed weeks.  Then it can count as more than one defect even with the same buyer.  But looking at your Dashboard will tell you exactly which transactions were involved.

I strongly suggest you contact Ebay on Facebook.