Seller Protection

[tradestore35]

Am i the only one that thinks Ebay doesn't protect its sellers enough.  i dont see Ebay losing anything when issues arise  and its all pushed to the seller who by the way is paying for store subscriptions and promotions.  The polices that they say are polices are just smoke. Ebay doesn't stand by them and then turn around and punish you for it. For example "No returns accepted " this policy should be scrapped. if you have been selling on here for a while that doesn't mean anything when a buyer decides to return the item and oh by the way seller you have to pay for the return shipping if you want your item back. Tell me were is the protection. please let me know if am wrong maybe am missing something. 

[mam98031]

If you had done a search on the community you would have found many threads on the subject.  

The only thing you have been specific about is the return policy.  I'm unsure as to why you are upset with Ebay about the policy as it hasn't changed.  We ALL have to have policies that meet or exceed the MBG.  

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[mam98031]

As to your other issues with Ebay seller protections, you will need to be more specific instead of a generalized statement.  There are some aspects of seller protections that are good and some that aren't.  But if you'd like to share more information we may be able to shed some light on it that may help.