I've been selling on eBay for about four months now and fortunately just had my first case where the buyer didn't pay. I sent them multiple invoices, waited five days to open up a case, sent them another note saying it was fine if they didn't want the item just let me know and I would happily cancel the order, and still heard nothing back from them. So five days after I opened the case I requested a refund of my fee, closed the case, and relisted the item.
I never thought to block the buyer, and literally five minutes after I relisted it the same person bought it again. And of course they didn't pay. Can I cancel the order and block the buyer without it affecting my rating? I have 100% positive feedback and am a top rated seller so I don't want to lose that. Thanks for any insight.
