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Second Chance Offer after Cancellation

My item sold on 3/3 3:56pm.

I waited 4 days for the buyer to pay.

During that time, my Ebay sold page listed bidders with an SCO option.

Today, my sold page had a "Buyer hasn't paid" cancel option, but none of the SCO options.

I cancelled the order at 5:45am (EST).

How do I send a Second-Chance-Offer after order cancellation?

 

Message 1 of 7
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Second Chance Offer after Cancellation

You have a few ways to accomplish this.  You can go into the Seller Hub, locate the transaction in your sold items.  Check the drop down menu for the option.

 

Or you can do it like I do and go into the transaction itself, to the bid record, select the buyer you want to send the SCO to and send it. 

 

Making a Second Chance Offer | eBay


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 2 of 7
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Second Chance Offer after Cancellation

You can also use the SCO option if you have more than one of the same exact item. 

Message 3 of 7
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Second Chance Offer after Cancellation

The second chance offer DID NOT WORK.

The item was relisted as a one-day fixed price sale.

No reply was received from the SCO bidder.

The item was sold back to the dealer.

 

The method of relisting an unsold item because buyer did not pay is WRONG.

If the item is unsold because buyer did not pay, the SCO list needs to be

processed as quickly as possible.  Each SCO bidder should be given 8 hours

to reply, then the next lower bidder.

 

There should be an item class of TIME-CRITICAL ITEM.

If a TCI is unsold because buyer didn't pay, a run-back through bidders needs to

occur as quickly as possible.

NO RELISTING.

 

Message 4 of 7
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Second Chance Offer after Cancellation

You are on Ebay's site, their rules are the ones that apply.  Because you thing they are wrong is fine, there are likely lots of other sellers that don't feel the same way you do about any given policy.

 

When a seller extends a SCO, the seller at that time selects how long the SCO is good for within the options.  Unless they have change there was at least 1 day or 3 days.  There may be more options, I haven't ran any auctions for awhile.

 

While you may not want to relist an item that ended up with the buyer not paying, most sellers do.  It is your decision to make.  You don't have to relist it, it is an option.  So I'm unsure why it is of any concern.  YOU decide what is best for you.  There is not always another buyer that bid so that an SCO is available to the seller.

 

There is such a category.  But not for what you sold because it would not apply.  But for things like concert tickets, Plays, etc. there are appropriate categories for them.

 

Great, you do NOT have to relist if you don't want to.  There is NOTHING in the Ebay rules that says you have to do that.  But if you think what you list will always sell, you are going to be learning that is not always true.  There are many times if you sell for any length of time that something won't sell and it can take a few times before it sells at auction.  Sometimes it will never seem to sell.  It is a mixed bag.

 

For most categories, auctions are no longer a good option.  But for some it works.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 5 of 7
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Second Chance Offer after Cancellation

I had an auction that had several bidders and the top bidder did not pay.

 

eBay cancelled the order after 4 days.  They sent an email that said "You successfully cancelled this order" (but THEY cancelled it, I didn't).  Then they sent an email a minute later that said "(item description) has been listed".  So it automatically cancelled and relisted.

 

This is not what I wanted.  I wanted to make second chance offers to earlier bidders.

 

So I cancelled the automatic relisting (thankfully, nobody bid and nobody did 'buy it now' because that price was lower).

 

To find second chance offers again requires the following: Go to "Selling" and then "Sold".  I didn't look under "Sold" before, because it wasn't really sold.  The cancelled item should say "Canceled".  Click the item description there, and you should see the bid history link.  Click that, and there, you should have the opportunity to make Second Chance Offers.  If you have just one item being sold, you do one at a time, giving each person a minimum of 24 hours to respond.

Message 6 of 7
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Second Chance Offer after Cancellation

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.

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