Hello everyone 
[buyers are welcomed to share, too]
1st, I'm not a seller & only a buyer for over 15 yrs. now & have never experience this one issue that I'm about to share.
Among the 1000's of items/listings I've won & paid for, less than 10 total over that time span resulted in refunds whether the items were not shipped at all or arrived completely different from the actual listings or simply damaged.
A couple of them, just written off as they were less than $10-15 where seller(s) did not want to refund or replace (back when I did not have a digital camera or smartphone to capture the photos needed & required by eBay).
2nd, I hardly come around here to kill time & therefore don't know all the rules that may or may not apply to all sharing this community... for that, I apologize if I do mess up by mentioning things that I'm not supposed to (?) - for example, I don't know if it's okay to share info about any sellers I've done business with as it relates to my post & so on...
I'll summarize most of it & go from there depending on what you or others are saying...
I recently had a transaction (last month) with a new seller (zero FB) who is based/registered here in the USA according to eBay's profile page & was selling
used items in very good to excellent condition... I was only interested in one of the nearly 2 dozen offerings he had so I paid no attention to any of the other ones.
After winning my item & paying for it, the seller waited a week before sending out the package with tracking which did not seem strange at all the first around until eBay's system updated it as delivered last Friday evening.
Upon clicking the tracking link, it stated that it was delivered to me personally (Left with Individual) which surprised me as I was the only one home (always) all day & no soul ever came by the house. I went to check the front door again to make sure the USPS driver did not just leave it on the ground in front of the door as s/he would do once in a blue moon, but nothing was there.
So, I thought... well, if the driver left it at the mailbox cluster/hub inside the regular mailbox or parcel locker below it, that'd be fine & I'll go by in the morning to double check & retrieve it if it's actually left there, instead. Unfortunately, that was not the case neither.
One thing about this package is that it was to contain a small item where the retail packaging would allow for it (flat enough) to fit inside a normal mailbox & even if it does not fit because the seller used a slightly bigger package, the delivery person would just put it inside one of the available parcel lockers (for all other packages too big to fit a regular mailbox) right below as this was the mailbox system set up here in our 3 yr. old subdivision [no traditional mailboxes in front of houses at all].
If you have not figure it out from the above, that means there was no reason for the driver to come all the way to my front door to leave this average small package with me or at the door unless it was an oversized box/package that could not fit inside a parcel locker or several packages happened to show up the same day & the driver could not fit them all inside one, two, or all three on my side of the cluster/hub.
Needless to say, this is a situation where there's delivery confirmation & yet I don't have the package, much less the item in my possession.
I've sent the seller 2 messages that Saturday morning after returning from double checking the mailboxes & still not heard a word from him/her still.
Oh BTW, the package was not sent from within the US or the State listed in the auction, but from out of Europe... (?).
Opinions?
@jdominiq wrote:Hello everyone
1st, I'm not a seller & only a buyer for over 15 yrs. now & have never experience this one issue that I'm about to share.
Among the 1000's of items/listings I've won & paid for, less than 10 total over that time span resulted in refunds whether the items were not shipped at all or arrived completely different from the actual listings or simply damaged.
A couple of them, just written off as they were less than $10-15 where seller(s) did not want to refund or replace (back when I did not have a digital camera or smartphone to capture the photos needed & required by eBay).
2nd, I hardly come around here to kill time & therefore don't know all the rules that may or may not apply to all sharing this community... for that, I apologize if I do mess up by mentioning things that I'm not supposed to (?) - for example, I don't know if it's okay to share info about any sellers I've done business with as it relates to my post & so on...
I'll summarize most of it & go from there depending on what you or others are saying...
I recently had a transaction (last month) with a new seller (zero FB) who is based/registered here in the USA according to eBay's profile page & was selling
used items in very good to excellent condition... I was only interested in one of the nearly 2 dozen offerings he had so I paid no attention to any of the other ones.
After winning my item & paying for it, the seller waited a week before sending out the package with tracking which did not seem strange at all the first around until eBay's system updated it as delivered last Friday evening.
Upon clicking the tracking link, it stated that it was delivered to me personally (Left with Individual) which surprised me as I was the only one home (always) all day & no soul ever came by the house. I went to check the front door again to make sure the USPS driver did not just leave it on the ground in front of the door as s/he would do once in a blue moon, but nothing was there.
So, I thought... well, if the driver left it at the mailbox cluster/hub inside the regular mailbox or parcel locker below it, that'd be fine & I'll go by in the morning to double check & retrieve it if it's actually left there, instead. Unfortunately, that was not the case neither.
One thing about this package is that it was to contain a small item where the retail packaging would allow for it (flat enough) to fit inside a normal mailbox & even if it does not fit because the seller used a slightly bigger package, the delivery person would just put it inside one of the available parcel lockers (for all other packages too big to fit a regular mailbox) right below as this was the mailbox system set up here in our 3 yr. old subdivision [no traditional mailboxes in front of houses at all].
If you have not figure it out from the above, that means there was no reason for the driver to come all the way to my front door to leave this average small package with me or at the door unless it was an oversized box/package that could not fit inside a parcel locker or several packages happened to show up the same day & the driver could not fit them all inside one, two, or all three on my side of the cluster/hub.
Needless to say, this is a situation where there's delivery confirmation & yet I don't have the package, much less the item in my possession.
I've sent the seller 2 messages that Saturday morning after returning from double checking the mailboxes & still not heard a word from him/her still.
Oh BTW, the package was not sent from within the US or the State listed in the auction, but from out of Europe... (?).
Opinions?
I'm sorry that happened . However I agree with the others posting that there's nothing the seller can do . Once we ship an order and include a tracking number it's pretty much out of our hands . I'd say either your order was stolen by a porch pirate or the package was misdelivered . I've seen both happen . It's better to contact your local post office , give them the tracking number and see if they can give you an answer . Tulips
