I sell used Music CDs. Recently, I've had some Buyers complain about the condition of an item they received. As a 21-year eBayer and former store owner, I watch for red flags. One such flag is a complaint without filing with ebay. When I tell them I only give full refunds when an item is returned, and not partial refunds, they usually stop their complaint. In some cases they return the item and I give a refund. It hardly ever happens, because I have pretty high standards, and my feedback shows it.
Recently a person with 37 feedbacks purchased 9 items from me. I waited a week for him to compile his bundle for the sake of the shipping discount, which I permit. The same day he received the items, he complained about 5 of them on the eBay complaint form. This of course hurts my ratings and I've seen sales drop because of eBay's algorhythm... His complaints were really beyond anything I would ever send out, so I instructed him to send them back, which he did. Three of them were in horrible condition, and of course he said he received them that way. In a back and forth conversation, he bragged that he never had a problem and has bought thousands of CDs on eBay. So, with 37 feedbacks, I'm suspicious that he's returning items that he bought elsewhere. His language in the messaging system is pretty unprofessional, yet he was quick to mail the items back. Three of them were in NO WAY the kind of condition of something I would ever send out and I asked him about handling. The cases weren't cracked, he was quick to mail them back, and I refunded his money because I decided I don't want to deal with this person. I am pretty sure he knows I'm on to his scam, but I really don't know if I should report him without actually knowing his other IDs. Someone with multiple IDs has probably worked this scam before from large dealers who simply refund and don't ask for things back. I require a return to limit the scammer activity, but this happy-talker sneaked through. 3 of the 5 items can be re-listed, but two of them were not in the condition I sent out. I am wondering how to avoid this person trying to scam me again, as he said he wanted to do business in the future, and I of course already had blocked him. He also said he would not leave negative feedback, which to me is a threat in case I report him. It doesn't seem fair that I can't give him bad feedback for the returned-damaged items. I want eBay to investigate him and find out his other IDs, because some of these people are kookoo about revenge when they were wrong in the first place... How should I report this suspicious activity other than in the refund column?
