Scammers who use freight forwarders...

[sin-n-dex]

I like how I ship something to a freight forwarder, and I get messages a day or two after delivery (or out for delivery, as some of the delivery scans are not updated), they message me telling me they don't have their item.

I got one this morning and I replied that the reason they don't have it, is because the company I mailed their package to, has to forward to them in their country where they live, and that will take time. So be patient and you'll receive it when it gets forwarded to you.

I went to look at their feedback profile and they're registered in the United States, but it's obviously a Freight Forwarder (this one was Delaware, most my problems are in the Miami area). They think if their feedback says they're in the US they can pretend that the mailman is going to walk up to their front door and drop off a package in the United States. But most seasoned sellers know better, it's not like they're the first person who's ever purchased and used a freight forwarder.

Anyway the icing on the cake, as these people always file an INR, and I don't have sufficient time to resolve the issue before I have to refund. The one from today is actually ESE, so if I do refund, then I can make a claim after that. But the issue is most of the INRs on my service metrics are bogus, in some cases the thing was delivered before they filed the INR, and ebay is counting it against me on my service metrics, which stinks. If the package gets delivered, it's no longer an INR because it was received. But the buyer filing them is what eBay's counting, yes, that stinks.

C.

[robbie31415]

I love how they act dumb.

"I looked everywhere and its not here."

Like come on. You know it just got delivered to your forwarding company.

Stop pretending.

[fbusoni]

@sin-n-dex 

What sort of items are vulnerable to this sort of phony INR reporting?  Is there a pattern of some sort that you have observed?

I have shipped maybe 5 items over the years via FF services.  All were delivered no problem.  All were relatively expensive as well -- in the $250 range.  

[sin-n-dex]

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@fbusoni wrote:

@sin-n-dex 

What sort of items are vulnerable to this sort of phony INR reporting?  Is there a pattern of some sort that you have observed?

I have shipped maybe 5 items over the years via FF services.  All were delivered no problem.  All were relatively expensive as well -- in the $250 range.  

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The most common thing that I get INRs on, are banknotes under $20, so those all go ESE so I can make a claim to get the money if they file an INR and I have to refund. That's the number one thing that tends to go missing in the mail.

C.

[slippinjimmy]

Some of these buyers may be new to the use of Forwarders, they may reacting to what eBay shows them which would be "delivered", all they see is the word delivered which confuses them because obviously they have not yet been delivered TO THEM.

FYI - A few of my regular buyers that use forwarders are registered as being located in the US (probably falsely). I'm happy to have them do that because it means eBay does not charge an International Fee on those sales.