Scammer

[courtney._24]

I knew I was going to be scammed and it happened. Someone purchased my game in the middle of the night and said they needed it right away to send immediately. I mailed in the morning, of which they turned around 14 hours later saying not to ship until I sent additional pictures….knowing I already shipped it. Well the did a “return” and sent pictures of a scratched up game & a pamphlet that looks beat up claiming that’s what I sent them. What I sent was a perfectly great condition game. I’m waiting to see what arrives, assuming they sent back a different game than what I sent them. Ironically this same seller listed a “brand new copy” of the game they bought for me on their eBay. What can I do??? Can I decline sending them the refund? Is the $200 worth it? 

[aproudparent2010]

You can't deny their refund now.

You will be giving them back their money

[sugarnspice777]

For one, it doesn't sound like you told them "this is NOT what I sent you".   People need to learn how to handle bad lying buyers before they even start selling here. 

There was a lot you could have done, like stated in the return this is not what I sent, then I would have said I will be opening this in front of a USPS postal inspector and if this is not what I sent you, I will be filling out a postal fraud case, BEFORE ebay sent them a label, or you did.  USPS will work with you, you tell them all, show them the listing as well.  But this needs to be done still.  Unless you spoke to them off ebay.  Never do that.  They won't accept messages off ebay.

You need to fight this, do not give in so easy.  Call ebay and have them check this out, and I mean over and over until you get someone who will actually help you.  If you don't call them, a bot will only rule in there favor.

 If your interested I will tell you more...if not, good luck selling, this won't be the last time you have trouble.  There is people who will say USPS won't help you, oh yes they will.  Postal fraud is a law.  

[kensgiftshop]

If you can prove the item they return is not the item you shipped, you might have a chance.

You say you shipped one item, buyer says you shipped something else and since Ebay doesn't see the items, they'll side with the buyer.

[kensgiftshop]

How is a USPS postal inspector going to know if the right item was returned, they didn't see the item that was shipped to the buyer.

[12345jamesstamps]

"sent pictures".....What I usually do...I take 'my photos' from the item sold and send them with 'their photos' in an email.  I sell stamps...someone said my stamps didn't look the same...even the perforations were different from my photo to their photo. Buyer just disappears and I just block them.

  So, as an item not as described or whatever they opened an claim on buyer" has to send some sort of 'Photo'

in 'documentation' to open claim. If eBay doesn't use the 'photo' buyer sent to eBay...why does eBay ask for a photo....there is also your 'photo' next to their 'photo' if that's what they put in the 'documentation'.

[12345jamesstamps]

.

Here's the other part of making a claim by the buyer.

[courtney._24]

This is a learning lesson for me to take a lot more photos of items that are worth more $. Next time I list I need to take more photos. 🤦🏼‍♀️ I only took 3 and it’s super hard to prove at this point. I issued the refund since I really can’t prove it based on the photos I took. Just ironic they posted the item they bought and returned from me on their page the next day after “returning” my item. They reuse the same photos over and over so I can’t look at them and know it’s mine. I feel bad for people who buy from this buyer who claims items are brand new when they are not. They “refurbish” and resell items they buy for double the price claiming them to be from their “personal collection and never used”. 

[orangehound]

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@courtney._24 wrote:

This is a learning lesson for me to take a lot more photos of items that are worth more $. Next time I list I need to take more photos. 🤦🏼‍♀️ I only took 3 and it’s super hard to prove at this point.

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Taking good photos and providing an honest description are good strategies so that the buyer doesn't get the wrong impression of the quality of your product ... potentially triggering a return.

If you are concerned about fraud and scammers, then "good photos" is not the lesson you need to learn.  Scammers could care less, and will steal from you even with good photos.  You protect yourself against scammers by listing with "30-day seller paid returns", which activates eBay seller protections against scammers.