Scammed in eBay

[abd.o29]

Hi All, 

I've came to experience a situation, which I think I have been scammed. I sold an item to buyer, whom I believe is from Africa. The buyer used third party courier for the shipment of the item to Africa. I posted the item to the courier company address in the UK. 

After the item was delivered, the buyer started a payment dispute, probably with PayPal. I got an email from eBay about the dispute. I wrote my argument and challenged the dispute, but as it was expected, PayPal took the buyer side and refunded the buyer. 

Through this method, the buyer, whom I believe is a scammer kept the item and took full refund of his money. I tried to appeal and asked eBay at least I need to know, what was wrong with the item, but no luck and no answer from eBay. The costumer service told me to go to court and file a case against. 

This is the third time, where I face such situation. The scammers at last keeps the item and take the full refund. I am not sure, where to appeal for this or where to report. Anyone else faced such thing? Any suggestion for me? 

Thanks

AB

[dbfolks166mt]

     You are in the UK so things may be a little different and I am not familiar with your postal system and how you knew the buyer used a freight forwarder if that is what you mean by a "courier company". Did you dispute the chargeback or accept it? If your postal system has tracking did you upload the tracking information when you responded to the chargeback showing the item had been delivered to the freight forwarder?  If you cannot prove delivery to the freight forwarder or the buyer then you are probably out of luck. 
     If you can prove delivery you should be covered as pjcdn2005 has ranted about on another posting on this forum. While the buyer is supposed to loose their MBG coverage when the item arrives at the freight forwarder there have been instances where this does not happen. 

When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide:

• Evidence of successful delivery to the address provided by the buyer at checkout, or
• Proof that the buyer collected the item

If eBay determines that the item was successfully delivered or picked up:

• We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and
• We will waive or refund the seller's dispute fee