Scammed by eBay

[ocardgrading]

So I will try to tell my story as simples as he gets, so I’m the seller of this problem.

It all started when I sold a item for 1.6kUSD on eBay, I sold the item I created the tracking number in Portugal CTT carrear, and sent the item, everything went fine until the client started to not be patient, normally it takes 20 or 25 days to a item gets delivered to Portugal to USA, so he opened a cases! When the case was opened he started telling that the item didn’t got delivered, so I started my research with CTT and USPS!
What happened was simple CTT couldn’t refresh or get more information about the tracking number so when people research the tracking number on the website only appears when was sent to USA no more information, so I started questioning “where is the package” well went to costumer support on ctt and what they told me was that they have the proof of delivery of the item (and that would be enough for me to get the case done at my favor). The case was closed at the buyers favor and then I seller disputed the case, and send the proof of delivery and explained the situation that is happening with the carrears! 
the case still closed at the buyers favor, my hands were tied at that point, couldn’t seek any help! Authenticity team, tried to send the case to a Manuel correction but wasn’t success because they told me that i have after the decision 26days to get the proof of delivery and I sent them after the 26 days and I was not true, ebay has all the fills and I do, and they keep telling lies and lies, the response that they give me is to try outside ebay to get this done at my favor! 

I need legal actions on ebay, can some one help me regarding on this case? 

trying to get help from them but eBay at this point is not helping.

note: I add a similar case with the same problem and was closed at my favor! 

and the another question is why this one wasn’t… 

the another reason they told me they didn’t accept was because of the assignature “it’s says UPS STORE” ofc it says ups store was the address that your cliente (aka my cliente) gave eBay for me to send! Makes no sense this statements from them! 

hope some one helps me regarding of this issue. 

simples math 1+1 is 2… 

proof of delivery from usps and ctt and everywhere is money on my account… 

[motionsykness]

You sent the item to the Authenticator and not the Buyer directly Correct? Also ebay requires sellers to add signature confirmation option for items over $750 to qualify for seller Protection. In this case You would certainly qualify for Ebay Seller Protection because you have proof of shipping with valid tracking information. So did you have the signature confirmation with your shipping service? 

[mam98031]

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@motionsykness wrote:

You sent the item to the Authenticator and not the Buyer directly Correct? Also ebay requires sellers to add signature confirmation option for items over $750 to qualify for seller Protection. In this case You would certainly qualify for Ebay Seller Protection because you have proof of shipping with valid tracking information. So did you have the signature confirmation with your shipping service? 

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@motionsykness 

This is an old thread.  Likely everything is resolved by now.