"ill sister" lives at a company headquarters in Wilmington, Delaware, it seems.
There are a lot of freight forwarders in Delaware as well as Doral FL. Many in West Coast cities too.
Their business is to receive purchases from overseas buyers, cover the import costs for the buyer's nation, and re-ship them.
Like many honest businesses, they are plagued by dishonest customers. And since the sellers don't understand that , the reviews of these businesses are usually pretty bad.
But eBay does help sellers with these.
When tracking shows delivery to the forwarder, the seller's responsibility for delivery ends. No INR claim is possible. Maybe, maybe not, eBay has waffled on this a number of times
When the purchase arrives overseas, duty and taxes have already been paid, so that scam doesn't work. That may or may not be the case it depends o the individual FF.
And if a Not As Described claim is laid, the seller can still demand return before refund, but only has to send Return Shipping to the US address.
Don't forget in the face of a chargeback eBay's policies mean nothing and are not even factored into the CC's decision regarding the chargeback. For INR chargebacks if you cannot prove delivery to the buyers address (not the FF) you are going to loose the chargeback. In the face of a NAD you are going to loose and the CC will not care or require the buyer to return the item.
The above being said I have sold and shipped a number of items through FF's with little problem or issue but I have also canceled a number of sales, citing problem with the buyers address, that were going through FF's where the buyer was in a country that I refuse to sell to for multiple reasons most of which involve risk.
