Hello, I was hoping someone could help me understand this. Just over a year ago, I had an issue with my label printer printing off labels to random previous addresses I had sent packages to. It was some kind of bug and I uninstalled and reinstalled the app and the problem stopped. The problem is I sent out several packages to the wrong addresses and I sell one off products not things I have in bulk so I couldn't just send the right people their products and had to cancel and refund those people. This happened several times over the course of 2 days before I noticed the issue and resulted is several cancelations and brought my defect rate up significantly overnight. Needless to say, lesson learned and I always make sure the label printed the correct label now, but I've been dealing with this for a year now and it's destroyed my sales to almost noting.
Fast forward to one year and 3 days later, I will be evaluated on the 20th but my performance says "if we evaluated you today" and it still has below standard. When I first started ebay and got to top rated, it told me on the day I would have been that I would be if evaluated today, before my my evaluation date. I'm confused why it's telling me I would be below average if evaluated today when those cancelations should have dropped off by the 8th and I'm worried I will still be in this spot after the 20th. By the numbers, I should now be well within above standard limits. Is this normal, will it still switch to above standard on the 20th? Am I missing something else? Thank you
