04-09-2023 04:07 PM
I've been selling here for over ten years. In the last year, I have consistently made 40 to 70 sales over the weekend. My sales are down 60% this weekend. It's the worst weekend I've had in 8 years! Nothing has changed in my feedback, seller standing, policy violations, etc. Is anyone else experiencing a drastic drop in sales this weekend?
04-16-2023 05:04 PM
Update: I have been on the phone almost all weekend and we may have found the issue. It appears as though they have taken me out of the global shipping program 2 weeks ago, but have been unable to enroll me in the international shipping program because of an 'API error'. Customer service informed me that I would receive an invite into ebay international shipping once the API error is solved, but until then it may continue to impact the visibility of my items.
They also said they were reviewing my account for another limit increase, but that I had to answer some business questions over the phone ... so not sure if that was also part of the problem or not?
Sales, impressions, and page views are still down 70% and they have been for the past 15 days or so. There is really nothing more I can do until this all gets sorted out on their end. I am going to continue to focus on listing and finishing up my taxes with the extra time I have on my hands ... hopefully things turn around soon. This is very stressful and difficult to navigate. I appreciate everyones help and support. Cheers, Josh
05-03-2023 07:28 AM
Do you work for the company? I constantly see you sticking up for them but never ever giving any actual feedback or advice...
05-03-2023 09:19 AM
Do you promote? If not, there's your answer.