Sale Completion Via Desktop Web and Mobile Apps using Cash a Real PAIN! Why?

[vectrexer]

Why does eBay continue to enforce a limited, hobbled, and outdated process flow when making, and completing, a single-item or multi-item sale using cash via the Desktop web and Mobile App interfaces?

This becomes very important given that Thanksgiving, Hanukkah, Christmas, New Year's, and other end of the year Holiday periods are upon us. Periods that often involve Local Pick Up to satisfy quick access by the seller to the buyer of the purchased item.

An updated listing-sale-transaction-payment-delivery process Flow would include changes to the following.: 

• Communication and agreement on delivery method by the Buyer and Seller.

• Binding status change(s) entered by the Seller. Item(s). Price(s). Payment Method(s). Delivery Location(s).

• Binding status acknowledgement(s) from the Buyer about the order details.

• Meet Up day verification of actions. 
  • Item(s).
  • Price(s).
  • Payment Method(s) confirmed.
  • Delivery Location(s) verified.
  • Item Payment(s) types specified. With "cash" as a specified option type. Or any other type of instrument the Buyer chooses to utilize that the seller has accepted.
  • Item Payment(s) confirmed by the seller. Including acceptance by eBay with "cash" as a specified option type. Or any other type of instrument the Buyer chooses to utilize.

• Seller Access to provide verification of the sale payment. Currently eBay limits recognition of the sale to the requirement of using only an electronic payment method only the eBay platform recognizes. 

• Verification in the eBay interface that eBay recognizes the sale. With the change to the user shown as change of displaying the "Sales record number" to displaying the "Order number" for the sale.

• Allow the Seller to access the Buyers receipt of the item using a verified method. Such as a scan of the Buyer's receipt QR Code when picking the item(s) up from the Seller. Currently, eBay does not give the seller access via any Desktop Web app or mobile app to complete the verification of Buyer pick up of the item(s) when the sale is completed using payment methods eBay does not recognize.

On other sales platforms the process is more flexible, while still retaining binding aspects for all processes and actions. On eBay the leadership, designers, and coders have made choices resulting in making eBay a VERY DIFFICULT platform to complete a sale using non-standard methods to do so. Even when both the buyer and seller desire to complete the sale via eBay. This causes eBay, and the seller using the platform, to experience a loss of brand respect, usability, satisfaction, and brand desire on a daily basis that is expressed in loss of income, reputation, news site reporting, and social media propagation in ways eBay would not find of value.

After being on the platform since 1998 for the current member ID @vectrexer , and from 1996 to 1997 under a previous member ID, I expect the UI, UX, and process flow for transactions to feel like they have the flexibility and polish of 2022 equal to that of any sales platform.

I would love to help eBay update their listing-sale-transaction-payment-delivery process flows. User me a tester.  Let me offer your teams comparative experiences from other platform usage to help the eBay experience ascend. Doing so would make my eBay experience more pleasant and desirable. I am sure the rest of the eBay Sellers and Buyers would also experience the benefits.

[krazzykats]

In simpler terms:  You want cash as an acceptable payment method using eBay's system on buyer pickup?

[vectrexer]

Yes, and NO.  Cash is just one of the many points for sale completion and delivery. And not just cash as a sale completion instrument of payment.

Seller and Buyer access to eBay interface feature and actions applying to both. And modified by both.

Cash Access, and coverage of the rest of the points made above will need code, process, and UI changes on all user interfaces.  As mentioned above.

[s.scharmu0]

Cash is a form of payment listed for pickup.

[vectrexer]

Sure it is.  But steps afterward to provide verification are not presented the same as they would be for an electronic payment eBay validates in the sale.

Nor does the Seller Side UI update to change the presented view from displaying the "Sales record number", to displaying the "Order number" for the sale.

[krazzykats]

But is cash on pickup integrated into the rest of the sales flow?  

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@vectrexer wrote:

Outdated process flow when making, and completing, a single-item or multi-item sale using cash via the Desktop web and Mobile App interfaces?

An updated listing-sale-transaction-payment-delivery process Flow would include changes to the following.: 

• Communication and agreement on delivery method by the Buyer and Seller.
• Binding status change(s) entered by the Seller. Item(s). Price(s). Payment Method(s). Delivery Location(s).
• Binding status acknowledgement(s) from the Buyer about the order details.
• Meet Up day verification of actions. 
  • Item(s).
  • Price(s).
  • Payment Method(s) confirmed.
  • Delivery Location(s) verified.
  • Item Payment(s) types specified. With "cash" as a specified option type. Or any other type of instrument the Buyer chooses to utilize that the seller has accepted.
  • Item Payment(s) confirmed by the seller. Including acceptance by eBay with "cash" as a specified option type. Or any other type of instrument the Buyer chooses to utilize.
• Seller Access to provide verification of the sale payment. Currently eBay limits recognition of the sale to the requirement of using only an electronic payment method only the eBay platform recognizes. 
• Verification in the eBay interface that eBay recognizes the sale. With the change to the user shown as change of displaying the "Sales record number" to displaying the "Order number" for the sale.
• Allow the Seller to access the Buyers receipt of the item using a verified method. Such as a scan of the Buyer's receipt QR Code when picking the item(s) up from the Seller. Currently, eBay does not give the seller access via any Desktop Web app or mobile app to complete the verification of Buyer pick up of the item(s) when the sale is completed using payment methods eBay does not recognize."

[tools*]

But who cares if eBay approves of the cash payment. The item was picked up, you're paid, you're done.

[vectrexer]

Proper tracking. The eBay platform is also an active and aggressive bot policed nanny system platform for account observance and maintenance. So an improvement in transaction completion flows also potentially has an affect on seller account maintenance and standing in the eBay back end.

[fashunu4eeuh]

If i understand your post correctly, then here is the method used for verification for Local Pickups.

If the listing has Local Pickup as a shipping option, and the buyer selects it during check-out, then the buyer will receive a QR code from eBay afterwards.

Upon pickup, the buyer shows the code to the seller, who scans it, which verifies that the item is now in the buyer’s possession.

This protects the seller from an Item Not Received case. The QR code is the proof eBay requires when Local Pickup is used.

The seller must have Local Pickup as a choice in his listing prior to the sale. Otherwise, the QR code is not generated. Below is the policy with more info.

https://www.ebay.com/help/selling/posting-items/setting-postage-options/local-pickup?id=4181

[nocoolnamejane]

While I appreciate that you have put a lot of thought into your post, there’s a very slim chance that eBay will read it and an even slimmer chance that they would use a random user as QA analyst.

You’re asking them to modify their entire process to fit your personal needs but eBay doesn’t offer a custom experience.

You can, currently, scan a buyer’s QR code or input their pick up code manually for local pick ups paid for with cash. I don’t understand what more you want.

[tools*]

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@vectrexer wrote:

Proper tracking. The eBay platform is also an active and aggressive bot policed nanny system platform for account observance and maintenance. So an improvement in transaction completion flows also potentially has an affect on seller account maintenance and standing in the eBay back end.

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I really have no interest in what flows from eBay's back end. What matters is that you were handed cash and the item was taken away.

[the-hook-and-the-loop]

I really have no interest in what flows from eBay's back end.

This made me smile. Thank you.

[femmefan1946]

You have the cash. The buyer has the Thing.

You could without the QR code open an Unpaid Item Dispute, but why would you? Or any seller?

The buyer could without the QR code open an Item Not Received Dispute, but it would fail because he could not prove payment.

The QR code just gives eBay formal notice that the transaction is complete.