SOMETHING NEW HAS BEEN ADDED ?

[turquoisetulips]

Once upon a time  I was selling two keychains on  seperate listings for 9.90 each with free shipping .  A buyer came along and offered me 5.50 each  buying   both of them and I accepted the offers . So I made a total of 11 dollars , then minus the shipping fee  of 2.66 with tracking  and I came out a very rich woman with 8.34 cents for both keychains yippee !!! . Today the buyer contacted me to say when she went to pick up her order at the post office  they charged her 10.45 cents to get the  package I sent her . She said the shipping was supposed to be free  for her  and so  she wants me to reimburse her the 10.45 she was charged .  I replied that I had already paid the shipping fee of 2.66 out of the 11 dollars she paid me .  This is a first for me I swear  . If I give her back 10. 45 then this sale actually cost me money . So the only thing I could think to do was to politely ask the buyer to send me a copy of the receipt  she paid at the post office  to get her order and I will take it to my local post office and ask for an explanation . So far I haven't heard back.  The end . Tulips 

[the_fancy_fox]

Absolutely the correct thing to do.

ask for a copy of the receipt so you can contact their post office to see what happened.

odds are you never hear from them again.

[turquoisetulips]

ask for a copy of the receipt so you can contact their post office to see what happened. fancy fox  unquote ------------------------------------

I doubt it matters which post office I would  call   since a 10.45 receipt for a 2 oz 6 inch package  probably doesn't exist .  🙂  Tulips 

[the*dog*ate*my*tablecloth]

@turquoisetulips if you used any priority packaging they could have bumped it up to priority. Even a piece of used pm cardboard

[duggmills]

Don't just give in with a refund. Make her put forth an honest effort to earn it by proving her case.  Have her return the merchandise. Send her a return label if you use'em and tell her you'll pay the postage due like she "had" to, if it comes postage due.

Tell her to include the receipt showing:  A.) the postage due is shown as postage due and B.) the receipt shows it came from your zip code.

If you do get a negative feed back, think of that as it might not happen if you/we were also allowed to leave negative feed back for buyers rather than the current affirmative-inaction policy

[turquoisetulips]

if you used any priority packaging they could have bumped it up to priority. Even a piece of used pm cardboard - the dog ate my tablecloth - unquote ----------------

No priority - her order  was shipped first class in a regular small  package . The shipping fee's are always 2.66 with tracking for it's size and weight USPS  . In any case , I'm still waiting on the buyer to provide some proof  that she had to pay 10 dollars and 45 cents ,, so we shall see what happens . Tulips 

[turquoisetulips]

if you used any priority packaging they could have bumped it up to priority. Even a piece of used pm cardboard - the dog ate my tablecloth - unquote ----------------

No priority - her order  was shipped first class in a regular small  package . The shipping fee's are always 2.66 with tracking for it's size and weight USPS  . In any case , I'm still waiting on the buyer to provide some proof  that she had to pay 10 dollars and 45 cents ,, so we shall see what happens . Tulips 

[partial*eclipse]

That amount of Postage Due is implausible.  Even if it WAS bumped up to Priority, the maximum retail postage for shipping 1 pound via Priority Mail is less than $10.

[lookng2015]

Someone is clueless, but not sure if it's the PO or you have an inept scammer.

[turquoisetulips]

Don't just give in with a refund. Make her put forth an honest effort to earn it by proving her case.  Have her return the merchandise. Send her a return label if you use'em and tell her you'll pay the postage due like she "had" to, if it comes postage due. dugmills - unquote ---------------

 Absolutely I will do that   if I hear back from her . IMO she got a pretty good deal because she paid less for two keychains than I was asking for  just one , plus free shipping .  Tulips ---------

If you do get a negative feed back, think of that as it might not happen if you/we were also allowed to leave negative feed back for buyers rather than the current affirmative-inaction policy dugmills  unquote ---------------------------------------

Yeah , that's what bothers me the most about sellers not being able to leave negative feedback. I think other sellers should be allowed  a '' heads up '' of sorts  on buyers who may come back  with a ''story '' without any proof . This particular buyer will be given a chance  to provide a receipt , if she doesn't , she will be block from here on. Tulips 

[turquoisetulips]

That amount of Postage Due is implausible.  Even if it WAS bumped up to Priority, the maximum retail postage for shipping 1 pound via Priority Mail is less than $10.- partial eclipse - unquote -----------

Yeah I know , I've shipped hundreds first class  of the same weight and size  as the one with this buyer . I've never heard of USPS suddenly charging fee's like that or any fees for that matter to my customers after delivery . Tulips -

[turquoisetulips]

Someone is clueless, but not sure if it's the PO or you have an inept scammer. looking - unquote ---

I kind of doubt its her PO.  but  you're right ,,someone is clueless . Tulips 

[turquoisetulips]

If you do get a negative feed back - duggmills - unquote -----------------------

Just an update . I still haven't heard back from the buyer  after I asked her for a receipt for the 10 dollars and 45 cents she claims she had to pay to get her package . In fact I checked the tracking number for this order  this morning and her purchase was available for pick up on Feb 15th and it's still  at her post office   . So the 10.45 she claims I need to reimburse her was never   paid by her  in the first place . If she leaves negative feedback because I didn't fall for an attempted scam  ,, then I will be contacting e bay . Tulips 

[a_c_green]

If she doesn't pick it up, it will eventually be returned to you. Don't refund anything without getting the package back first. 

[jbbowers12012]

nicely handled........

[partial*eclipse]

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@turquoisetulipswrote:

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 ... her purchase was available for pick up on Feb 15th and it's still  at her post office   . So the 10.45 she claims I need to reimburse her was never   paid by her  in the first place ... 

There's a SLIGHT  possiblity that she got a pickup notice that included a notation about an amount of Postage Due.  Slight..