11-09-2017 02:11 PM
Afternoon Folks,
This is why Ebay is DYING for SMALL Sellers.
If any of you follow my comments you know, from a few posts I made last week, that I made A LOT of purchases recently and mostly from small sellers.
Here is just a few of my experiences from these orders:
1) Purchased a BEAUTIFUL wall lamp to match another for the cabin. Item came loosely packed in an untaped, unsecured box slipped into a thin vinly mailer...no bubble wrap...nothing. Item arrived with package "clunking" and once I opened the flimsy mailer jacket the light is damaged beyond junk.
2) Purchased expensive sandpaper...came in manilla envelope...inside...damp to almost wet pack of paper rewrapped and short on paper with paper almost useless because it is not wet paper...it's for wood...cost a dollar a sheet.
3) Purchased a different pack of paper like above...different grit from different vendor. Not packaged at all, label simply taped over the store jacket that actually allows 30 to 40% of the paper literally exposed. Tape was over the back side and front, sticking to paper.
4) Purchased 10 male end connectors for commericial electrical cording...product was shaking around inside box...opened to find a nice note with 2 extras...for a total of 12...but no packaging...screws loose and product scruffed up from bouncing around in box.
5) Purchased 250' Roll M/C Electrical cable...was delivered by Lowes (didn't order from Lowes). Product well packaged and came quickly.
6) Purchased specialty hinges...bunched together...no protective packaging...stuffed in Flat Rate USPS bubble mailer.
7) Purchased specialty cabinet leg levelers...15 Inside a box...5 laid on top of box...no extra padding or protection slipped in Tyvek USPS envelope with the extra 5 subject to the mercy of the elements and USPS handling.
😎 2 Tires for Mrs C car...supposed to be here today....no tires and still haven't shipped.
9) 5 large packs of sandpaper from different vendor...well packaged in P/Mail box...excellent seller.
10) 2' x 3' MD decorative aluminum panel...shipped from H/Depot...damaged beyond repair...came in over size flat box...unsecured inside resulting in it slicing it's way out of the box.
So...based on discussing the above few items...no wonder folks are prone to be cranky as buyers.
In closing who would:
a) Take all the time necessary to contact each seller to give them a chance to resolve
OR
b) Just Simply open a bunch of SNAD's where applicable
Mr C
11-11-2017 06:03 PM
I am a nice little monkey, never hurt a flea... but
DON'T MESS WITH THE MONKEY
11-11-2017 06:07 PM - edited 11-11-2017 06:09 PM
Hi Joe,
Now this is a DIFFERENT seller that we also bought some sandpaper from.
The pictures are how the product arrived...classy! Just like this...notice the label taped to the cardboard jacket...and tape running over the exposed areas of the product.
Mr C
11-11-2017 06:10 PM
They didn't even put it in a mailer or box??? Wow...
11-11-2017 06:11 PM
@sockmonkeydave wrote:I am a nice little monkey, never hurt a flea... but
DON'T MESS WITH THE MONKEY
https://www.youtube.com/watch?v=74-WSM0xTyE
Ah well Dave...ah well what can I say...
Mr C
11-11-2017 06:12 PM
@southern*sweet*tea wrote:They didn't even put it in a mailer or box??? Wow...
Nothing...that is how we received it in our mailbox...what you see is how it was sent.
Mr C
11-11-2017 06:15 PM
Frankly I think it's great that this seller has chosen to dig in his heels and/or blame you. The wetness aside, certainly he knows that the packaging was not factory sealed. Unless he was blindfolded while packing it.
I think a "case resolved without seller resolution" defect will look nice on him.
Hey Joe,
This seller is BRAND NEW.
Only 3 sales with feedback, all in the past month...no visible DSR's yet...so they haven't had 10 feedbacks yet as a seller. Total feedbacks...under 200.
Mr C
11-11-2017 06:21 PM
11-11-2017 06:26 PM
I just went and weighed this last one because I just realized it was sent 1st Class Mail at 15.9 ounces...weighs 15.3 ounces...now I know why it was sent as is without additional packaging but a 11 by 14 poly mailer should have still allowed the weight to be just under...about 15.8, was charged $6 for shipping.
Mr C
11-11-2017 08:19 PM
I once received a porcelain doll in one of those plastic mailer baggie things~~no other packing, of course!
11-11-2017 08:53 PM
11-11-2017 09:06 PM - edited 11-11-2017 09:07 PM
@smileytown18 wrote:
This whole thread is interesting to me, because I mostly sell clothing & baby gifts, as well as cosmetics. I wrap all my items in colored tissue paper, often then in bubble wrap, and colored poly mailers or priority boxes. I often wonder if all that time and expense is worth it. I guess yes.
I do have a nice number of repeat customers, and some customers mention my packing in feedback. I am especially careful because people can slice open packaging (as someone mentioned earlier-ruining a silk blouse), plus since a large percentage of my customers are female, I feel they care about aesthetics and it makes it a nicer experience.
While aesthetics are nice, protection is paramount.
11-11-2017 09:24 PM
@castlemagicmemories wrote:While aesthetics are nice, protection is paramount.
Agreed. So it works well for both.
My worst purchase on ebay was a small vacuum cleaner, listed as new with original packe damaged. I received it rattling in box, it looked used and scruffy, and wouldn't turn on at all. No packing what so ever inside. Left scratching my head in wonder/annoyance.
11-11-2017 09:55 PM
More than once, I have bought a porcelain doll, that arrives with no packing, just bouncing around the box, and the legs hit each other and broke the feet off.
Just tossed in a box and sent. But at least it WAS a box, and not the plastic mailer bag I got one in, with no packing materials.
11-12-2017 12:01 AM
It's not the sellers fault you didn't check the price on Lowes or Home Depot first. They just bought the item off their store and shipped it to you. Welcome to America. There have been middle men selling jacking up prices on items for 80+ years. Instead of door to door or cold calling, now you come to them.
11-12-2017 12:03 AM
@angelawhat wrote:It's not the sellers fault you didn't check the price on Lowes or Home Depot first. They just bought the item off their store and shipped it to you. Welcome to America. There have been middle men selling jacking up prices on items for 80+ years. Instead of door to door or cold calling, now you come to them.
You didn't glean anything at all from this thread, did you?