WRONG! Thirty days is NOT automatic refund! Here is how my refund policy is CLEARLY WRITTEN!
Return Policy International orders can't be refunded. Orders older than 7 days are not eligible for refund or 30 days exchanged and must be returned or exchanged in unopened, unused and original manufacturer packaging. Again for refunds or exchanges, product(s) must be returned in UNOPENED, UNUSED, ORIGINAL PACKAGING. Free Items are not eligible for exchange or refund. It is at the SOLE discretion of Lori G Ashley® to make any exceptions.If an exception is made, the refund policy will follow the guideline listed below. Please contact us at admin@lorigashley.org or by phone at 803-592-0123 to initiate a return. Failure to notify Customer Service of returns in advance can result in processing delays. Any items sent in for a return will be inspected by our Quality Control Department. Lori G Ashley® will not refund original shipping charges unless the return is a result of an error on our part. Further, customer pays for all return shipping costs. Please note, all items being returned must be unopened,unused, and in original manufacturer packaging. Lori G Ashley® can not accept returns or exchange for any item that has been opened/used. A refund or exchange will not be issued for any return that has been used. If you return a used item, it will be shipped back to you without refund or exchange. Please pack and seal your return securely and include a note explaining why you are returning the item(s) and whether you'd prefer a refund or an exchange. Packages must be returned pre-paid unless otherwise specified. Lori G Ashley® will not accept C.O.D. deliveries. Purchase and use of any items are the sole responsibility of the buyer. Before using any cosmetics for the first time, be sure to consult a physician or dermatologist to learn of any allergies you may have to specific ingredients. Lori G Ashley® is not responsible for any allergic reactions as a result of use of the products purchased and cannot provide a refund in such cases. RESTOCKING FEE: There is a 20% Restocking fee of the Order selling price. Exchanges If you are exchanging an item(s), please contact Customer Service for assistance and to initiate the exchange process. Any price differences will be charged or refunded to your card or PayPal account accordingly. All exchanges are subject to a $7.00 reshipping fee, unless the exchange is a result of an error on our part. By returning items for exchange, it is assumed that you have read and understand our reshipping fee policy. If you receive a defective or broken item, Lori G Ashley® must be notified within 7 days of receipt in order to provide a refund or an exchange. Orders must be unopened, unused and original manufacturer packaging for refunds. Packages must be returned pre-paid unless otherwise specified. Lori G Ashley® will not accept C.O.D. Deliveries. Lori G Ashley® inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. If an item is received in error and is returned to us in used condition, you will be charged for the used item(s). Example: If you ordered a kit, you will be charged the 20% Restocking fee in addition to the full sale price of each bottle opened/used.Example: Kit sale price is $50.00 and 3 bottles are used/opened, you will be charged $10.00 restocking fee and $19.50 if the individual bottles sell at $6.50 each. Your example refund would be $20.50. This is only an example. Depends on the current sale price of the individual bottles opened and website purchased from. Please send all returns to: Lori G Ashley® 105 Dogwood Row Summerville, SC 29483 Refunds If our Customer Service department concludes that an order must be refunded please allow 3-5 business days for the funds to be returned to your bank account. All refunds are issued immediately and the time for the funds to be returned may vary depending on your bank's policy. If after 5 (five) business days you do not see the refunded posted to your account, please call Customer Service with your order number. We will investigate the delay and ensure that everything is functioning properly. Payment Lori G Ashley® accepts payment via Visa, Mastercard, and PayPal. Once your order is placed, the funds are placed on hold by your bank and will appear as a pending charge. Once your order has shipped, the payment will be processed and will no longer appear as a pending charge on your account. In order for your order to be approved, your billing address must be entered exactly as it appears on your bank statements. If you are shipping to an address other than your billing address, please be sure to enter both addresses during checkout. Contact your banking institution if you are unsure of your billing address. Fraud Protection All orders are subject to review by Lori G Ashley® Fraud Department. Lori G Ashley® reserves the right to refuse any order due to suspected fraud. On occasion, Customer Service may contact you by phone or email for order verification purposes.
@d-k_treasures wrote:
@officiallorigashley wrote:
The BEST way to stop the **scamming** is to use your smart phone and take video and pictures of the products you are selling just before you ship it, proving the condition of the item(s). Take pictures and/or video of the packing to show it is packed well and not going to break or get scratched in shipment. Further, If the product is new and even if it is a clearly stated used item, SEAL it in plastic. Plastic sealing machines can be purchased at walmarts, office supply stores and eBay. Get invisible ink and stamp the inside of the plastic before you seal it. Clearly state your refund and return policy too. See my products (click on the Lori G Ashley airbrush makeup ("see details") clearly written for my return policy to get a clear idea what your return policy should be. Restocking fee should be an automatic 20% if they send it back, no matter what! And you can set it to force the buyer has to pay for the return shipping too in your settings! Buyers remorse is NOT a return reason too! So, if the customer says, "I just don't like it". that is buyers remorse and not grounds for a return! Eventually, the scammers will stop and you will have a 99.9%. If eBay doesn't get a hold of the scam buyers issue, soon there will be few eBay sellers! Many have left and are still leaving due to this issue. Until there is an alternative to eBay with high buyer traffic and less costly seller fees, eBay has the monopoly.
Where to start ...
As stated before, videos, photos are useless, as are marks(and why would you put one on the inside of plastic if you seal it?).
You have a 30 day return policy - which means you take returns for any reason - including buyers remorse. The only way you can force the buyer psys return shipping and your restocking fee IS for buyers remorse.
On a SNAD, you WILL pay for return shipping and also give a FULL refund, including shipping. You will NOT get to charge a 20% restocking fee.
