Sellers! Do NOT ship your items to:
This is not a physical address of the customer, this is a Freight forwarding warehouse that scammers use often for scam. We are only warning regarding this particular location!
As soon as you sold the item mark it shipped, but wait to ship the item for 2-3 days. Most likely, buyer will ask or open a dispute outside of ebay as soon as he/she see the item was shipped. Also, do not change the address of shipped item if the buyer will ask to change it. Next, do not accept a return or refund request associated with this location. Call ebay immediately and say the buyer used Freight forwarding services from this address, thus no refund or return is allowed as it was not a customer physical address.
It has come to our attention that a particular freight forwarding service has been involved in at least 780 cases since 2017, primarily affecting eBay sellers, Amazon, and other platforms. While our shop has not suffered any losses, we believe it is crucial to alert the seller community about this alarming address.
Here’s how the scam typically unfolds:
- Dispute Initiation: Once the seller ships the item, scammers open a dispute with their financial institution, bypassing eBay’s resolution process. This action puts the seller’s funds on hold for 2 to 8 weeks.
- Package in Transit: During this period, the package is in transit to the freight forwarding location.
- Return Attempt: Upon arrival, scammers attempt to return the item, citing various reasons. They manipulate shipping information to falsely indicate that the item was returned to the seller.
- Investigation Delay: The seller, noticing discrepancies, initiates an investigation with the postal service, which takes additional time.
- Refund Issued: Meanwhile, eBay often sides with the buyer and issues a refund, leaving the seller without the item or the payment.
Additionally, scammers frequently use stolen credit cards to make these purchases, further complicating the situation. We strongly advise eBay sellers to be cautious when dealing with this specific shipping address, especially for items valued over $200, aso we practice mark it as shipped for a day or two, but not releasing the item right away. Most times, scammers will initiate the dispute and try different approaches to confuse the seller as soon as the item will be out hands for shipping.
According to data from the Better Business Bureau (BBB), most complaints against this freight forwarding service remain “unanswered,” indicating that the company does not respond to or address these issues, nor does it protect its business reputation, thus cases are piling up or simply closed without resolution. Cybercrime units SC3 and SC1 report approximately 200-300 cases linked to this location. Additionally, data from the Miami and New York local police departments show hundreds of fraud and theft reports associated with this address (including Amazon and Sporting Goods data). When combined, these sources suggest close to 780-1000 cases all together (that we stumbled upon our investigation), highlighting a significant concern.
The primary reason scammers frequently use this location is the company’s lack of response to claims and poor communication with claimants and customers. Overall customer ratings for this service are extremely low. We have also identified a common scam linked to this location, where scammers manipulate shipping information to falsely show that items were returned to sellers, leading to financial losses. We hope some sellers will find this information helpful and be extra careful. We urge eBay sellers, especially those dealing with items over $200, to be cautious when shipping to this address. Numerous stories from affected sellers can be found with a simple Google search upon location, providing further evidence of the issues associated with this freight forwarding service.
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
