@goodluckselling wrote:
As I mentioned all requests go to the resolution center. They do not have to be cases yet. Any request is handled through the resolution center. That is how seller manage them.
Hm, interesting. That is actually not the case for my account. All return requests go directly to my Manage Returns page once a buyer files a return. They never go to the Resolution Center until either the buyer or seller escalates by clicking "ask ebay to step in". There is no other way a return will go into the Res Center (as a case) for me.
Anything showing in your managed returns page should also shown in your resolution center along with any INR requests. I have never used the managed returns page. I have always handled all requests from the resolution center.
For my account, you are correct that INRs go directly to Res Center with a case ID. Maybe buyer cancellation requests too, that one I forget. But that's all. It's impossible for me to handle returns in the Res Center because all of my returns don't initially show up in there. They are all in my Manage Returns page (with a return ID, and not a case ID).
It is possible for seller who use free returns that a buyers remorse return might not show in resolution center because the seller agrees to pay for all returns regardless?
I don't know. What I do remember back before I had free returns, is that every return filed by a buyer (regardless of SNAD or remorse) only showed up in Manage Returns and not in Res Center. That was back in June 2018. No idea if that has since changed. You actually made me wonder though, if a seller doesn't accept returns and a buyer files for one, does it bypass the Manage Returns page and immediately goes to the Res Center as a case?
I never considered that the seller's settings on returns policy may determine where these buyer returns migrate to.
Good Luck Selling!
