Returns

[74_katrow]

I recently sold these cute sandals. I posted they were worn only a few times. I posted six pictures showing all details. I noted I had to sell them as they didnt fit my foot, too small. The seller accused me of selling damaged shoes with stretched out elastic straps. I know this is 100% not true. They are brand new shoes pretty much. Now im in a situation where the seller wants her money back after I have a no return policy. How do you handle acusatory messages  for the item sold? She even posted pictures trying to make the crjss cross shoe strap look stretched, but they are not. How do you handle returns that are noted as “money back guarantee” when you post no returns AND you posted no damage as there was NO damage? 

[heckofagame]

Unfortunately, the buyers are not required to read the listings before they make a purchase and not held accountable for it. I know I'll get hate mail again for saying this, but it's done. 

No returns does not mean no refunds. If the buyer files an INAD (item not as described), your options are to either have the sandals returned to you and then refund upon receiving them OR give a refund and let the buyer keep the sandals. You do not want to deny the claim and have eBay step in. The odds are almost certain that you will lose and you will get a mark against your seller account. 

[pjcdn2005]

If the buyer has opened a return request claiming that the shoes are not as described your only option is to refund now or have the buyer return the shoes and then refund.  You will have to pay for return shipping.

eBay's money back guarantee states that the buyer will get what they paid out regardless of the seller's return policy. They don't investigate the claim, they  assume that the buyer is telling the truth.

If you had a 30 day buyer pays return policy it is possible that if the shoes simply did not fit, the buyer would have filed a remorse return and would have to pay return shipping on their own.  Since you did have a no return policy, they may have felt that they had to lie in order the shoes.  That might not be the situation in this case but I do think that most people are honest if they have the option of returning.

[ga_open_box_llc]

We had something similar happen with use. Person claimed we didn't represent color properly on a quilt set we sold. We used both the stock photos and photos of the actual set we had on hand. Granted,  with this particular set, certain lighting affects the tone of the actual color. We thought perhaps it just didn't meet the customers expectations and went ahead and issued a return label without going back and forth about how light could affect the hues in fabric. If you want your shoes back and not have to worry with a potential charge back, just politely respond with " Please request for a formal return and we will issue and return label. Once the shoes have been recieved and confirmed, we will issue a full refund." No accusations or back and forth. It's a waste of energy. Then just place the person on your block buyers list. 

[inhawaii]

Has the buyer filed a return with ebay yet?

If so, what was the REASON for the return?

Or is the buyer only messaging you for now?

[logical_antiquity]

got to just refund. had someone buy a item and take parts of it then return it saying it was missing parts recently. really had to bite my tongue to not say anything mean...