Returns, refunds, as is in your item descriptions

[finerthings1212]

I know this has probably been discussed ad nauseam in the forums But what does eBay allow you as a seller to post about your policy regarding sold items? Legitimately? 

[18704d]

A seller's return policy IS honored by eBay.

as long as the buyer doesn't claim it's Not As Described.

Lynn

[femmefan1946]

You can post pretty much whatever you like.

EBay will ignore it, with the exception of a buyer explaining that the dispute is a case of buyer remorse, in which case eBay will allow you to refuse the return and the refund.

Generally it is best to accept returns, without promising return shipping and to refund on delivery after checking that the item is still saleable.

No RETURNS does not mean NO REFUNDS.

[coolections]

Unless you list an item in the "broken/junk/should be in a landfill" category there is no such thing as no returns. The only exception is buyer's remorse. Even then you have to get the buyer to either agree to pay return shipping, or prove through Ebay messages that the buyer admitted it was a remorse purchase. 

[orangehound]

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@18704d wrote:

A seller's return policy IS honored by eBay.

as long as the buyer doesn't claim it's Not As Described.

---

This is not true.

Just over a year ago, eBay has eliminated all custom return policies, and the return policy field that used to be part of listings.  Generally, a seller now must choose one of 5 "retail-standard" return policies.

[18704d]

orangehound,

that is what I meant.

Select one of the 5 and eBay Will honor it, for returns.

Not for Not As Described's.

Thanks,

Lynn

[finerthings1212]

Where do I find these 5 policies? Are they in each listing? Thanks.

[finerthings1212]

In other words everyone knows not to claim “buyer’s remorse.”

[18704d]

https://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html

The five return policy options will be:

• No returns accepted
• 30-day buyer-paid returns
• 30-day free returns
• 60-day buyer-paid returns
• 60-day free returns

[finerthings1212]

Thank you!

[mam98031 · Accepted solution]

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. ALA Free Returns

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

[finerthings1212]

Thank you!

[mam98031]

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@finerthings1212 wrote:
Thank you!

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You are very welcome.  I'm glad I could help.  If you have more questions, feel free to ask.

[this*old*attic]

They are also at the bottom policy section of each listing. That field becomes a default, depending on which selling form you are using, so always check that it's correct and remember to change it if you are selling something where you want to use a different return policy for a specific item.

[abfabvintage]

HI, Mam. I keep wanting to bring this up everytime I see your very detailed explanation about returns (which I have printed out and posted on my wall lolol). There is also a policy for those that do not offer free returns regarding if a product comes back to you damaged:

"If you don't offer free returns, you can deduct 10% or 20% of the refund amount in situations where the item is returned for remorse reasons and is used or damaged. This only applies to sales in the following categories...".

The title of the discussion thread from September 24, 2018 on here: Partial Refunds in Arts & Collectibles. However there are 10 categories where this 10-20% partial would apply. I tried to find the actual policy link but struck out trying to find it.